Hospital Collections Supervisor

Position Overview:  The Hospital Collections Supervisor is responsible for assisting the Hospital Collections Manager with the overall management of a designated team. This includes but is not limited to ensuring quality and quantity expectations are met, coordinating, and providing the appropriate coverage when needed, working, and overseeing Collections projects, being a resource to the Collections team, facilitating continuous training for established team members, training newly hired team members, and having an active role in End of Month processes to ensure a smooth close.

Responsibilities:

·         Provides oversight and leadership to a team of 8-10 employees.

·         Monitors and drives team performance objectives resulting in claim resolution and collected revenue.

·         Manages the aging of accounts receivable by trending, analyzing the A/R and monitoring the thorough communication with payers.

·         Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.

·         Identifies department training needs for system education, industry updates and changes in collections processes and protocols.

·         Coordinates coverage for team members out of the office.

·         Provides analysis, reporting, and recommendations for revenue performance in key metric areas.

·         Monitors collection processes to determine cash flow improvement opportunities

·         Must become an expert on respective clients, regional payer trends and overall client specifics

·         Maintains knowledge of current regulatory, state laws, and payer requirements for services provided by clients.

·         Experience with DDE, Cerner, nThrive, AdvantX and Waystar strongly recommended.

·         Candidates will be required to meet critical deadlines.

·         Must have at least 2 years’ experience with intermediate to expert level understanding of hospital billing either related to ASC’s, inpatient or outpatient hospitals.

·         Knowledge of typical payer guidelines related to billing, both paper and electronic claims

·         Understanding of revenue cycle processes, cause and effect on A/R and cash results

·         Ability to extract and analyze data, provide recommendations and insight to NSN leadership and clients.

·         Ability to lead, manage projects and staff to achieve goals

·         Understanding of system and business processes, as well as healthcare financial issues. Experienced in examining and reengineering operations and procedures.  Able to identify and implement solutions.