Patient Access Representative

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Direct the calls to appropriate department.
• Schedule appointments and take messages according to company protocol.
• Provide patients with prep instructions and directions to the office.
• Answer messages from the patient portal.
• Assist with appointment reminders.
• Assist with Recalls.
• Responds/Forwards email messages as per protocol.
• Management of the Input Manager, including but not limited to:

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• Indexing all documents into the Input Manager (Except Procedure Reports, Pathology, and Front Desk).
• Scanning all AAGA Clinical Documents into the Input Manager.
• Participates in company initiatives.
• Assist with other duties and tasks as assigned by the Team Lead/Director of Medical Surgical Operations, as well as other tasks in accordance with departmental policy and procedure.

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance’s helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.
• Experience with Allscripts or similar patient management software preferred.