RCM Training & Development Manager- GBC

Position Overview:

The RCM Training & Development Manager is responsible for the strategic development and oversight of training programs supporting a newly established offshore RCM team. This role is focused on designing, evaluating, and enhancing training content, in partnership with operational stakeholders, to ensure consistent performance and understanding of end-to-end revenue cycle processes (including billing, A/R, and cash applications). The Training Manager will ensure that analysts and QA coordinators are prepared and equipped to train and deliver material. This role requires a proactive leader who can adapt quickly in a fast-evolving environment, with a passion for RCM excellence and developing others.

Responsibilities:

·         Design and maintain RCM training materials aligned with company policies and departmental needs.

·         Partner with stakeholders and QA personnel to identify training gaps and proactively develop solutions.

·         Assess and evolve training effectiveness by analyzing quality audit results and performance trends.

·         Collaborate with analysts and coordinators who will train new hires and process changes.

·         Create scalable training plans to support onboarding, nesting, and continuous education.

·         Ensure consistency in standards across all RCM functions (billing, A/R, collections, cash applications).

·         Contribute to defining KPIs and success metrics for training as the program evolves.

·         Support offshore team development through structured content, tools, and feedback cycles.

·         Work cross-functionally with department managers, QA staff, and leadership to align training objectives with business needs.

Requirements:

·         Minimum 5+years of Revenue Cycle Management experience, preferably in Ambulatory Surgical Centers (ASC) or healthcare billing.

·         Strong knowledge of RCM functions including billing, A/R, and collections.

·         Demonstrated experience in developing or enhancing training programs.

·         Strong collaboration and communication skills, especially across departments.

·         High attention to detail with ability to operate in a dynamic, evolving environment.

·         Advanced Excel and Microsoft Office skills required; familiarity with Advantx or SIS a plus.

·         Bachelor’s degree in business, healthcare administration, or equivalent work experience preferred.