STAR Program Performance Manager

Job Summary

The STAR Program Manager, serves as a strategic leader and resource for the rollout of the USPI preferred patient accounting systems (PAS). This leader will serve as a liaison between USPI/Tenet IS, PMO, Market Leadership, Revenue Cycle Services, and the Ambulatory Surgery Center Client. 

This position is responsible for providing leadership to the Revenue Cycle Management, Ambulatory Surgery Center Clients in all areas relating to business operations and revenue impacting workflow including, but not limited to, inventory tracker reconciliation, defining tactical objectives, and process improvement initiatives, executing training of facility and market performance managers.

Essential Duties and Responsibilities

• Provide direction and development support to Client's Business Office leadership to ensure Client's strategic objectives are met along with all key Revenue Cycle performance metrics.
• Partners with Client's management team and appropriate stakeholders to perform detailed reviews of revenue cycle and operation metrics.
• In coordination with STAR Program Leadership serve as a liaison between functional teams to ensure facilities hit their required go live milestones.
• Delivers ongoing training and development support to Market Performance Team to ensure a smooth steady state hand off.
• Challenges the best practices and seeks opportunities to drive process improvements.
• Develops and implements action plans to address and improve deficiencies in process and performance as identified.
• Participates with providing comprehensive, succinct updates to STAR Program Leadership in order to drive awareness of any Client support requirements and/or risks that could impact PAS conversion success.
• Performs other duties as assigned by Director, Strategic Initiatives, as required to meet the business needs of USPI and other stakeholders.

Job Behavior

Employee should demonstrate the ability to work as a team member among multiple departments. Employee must be able to communicate directly and professionally. This person is flexible, reliable, productive, and self-motivated, and maintains professional conduct and appearance. Employee will respect the confidentiality of patients, co-workers and center staff.

Required Skills:

Core Competencies

• Leadership- Strong communication and leadership skills, while acting as a role model and coaching team members in USPI core values.
• Interpersonal Skills- The ability to establish oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physician and health system partners.
• Business Acumen- Effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
• Change Management- The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Motivation/Drive- Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
• Analytical Skills- Expertise with Advance MS Excel Functions; demonstrated mathematical/analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
• Adaptability/Flexibility- Ability to handle multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

Required Experience:

Education and Experience Requirements

• Bachelor's Degree or equivalent demonstrated academic achievement.
• Minimum of 5 years of Business Operations and Revenue Cycle experience.
• Minimum of 2 years of management experience.
• Strong understanding of Revenue Cycle Operations within an ASC setting and/or demonstrated, relevant knowledge.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Understanding of the industry trends, market dynamics, and key performance indicators.
• SIS experience preferred

Years of Experience: 5+ to 7 Years

Level of Education: 4 Year Degree

Job Duration: Regular/At-Will

Salary Currency: USD

Travel: Up to 75%