Patient Financial Services Representative

The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters. This role ensures a positive patient experience by providing timely, accurate, and compassionate support related to billing, insurance, and financial assistance. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities:

• Answers and returns patient phone calls in a professional and courteous manner.
• Updates and verifies insurance information in Meditech.
• Addresses patient inquiries and resolves concerns related to billing and financial accounts
• Accepts and processes patient payments, ensuring accurate posting in Meditech.
• Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.
• Collaborates with internal departments to ensure seamless patient support and resolution.
• Maintains confidentiality and complies with all HIPAA and organizational policies.
• Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
• Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.
• Reflects professionalism in the performance of duties.
• Knows and adheres to hospital and departmental policies.
• Is adaptable and cooperates with changes in assignments, procedures, and personnel.
• Maintains skills on equipment necessary to complete required responsibilities.
• Uses supplies and equipment properly, economically, and reports necessary repairs promptly.
• Knows how to operate job-related equipment.
• As assigned by the Business Office Director.
• Notifies Business Office Director of any issues/concerns.

• High school diploma or equivalent required; associate degree preferred
• Prior experience in healthcare customer service or billing strongly preferred
• Familiarity with Meditech or similar healthcare information systems
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
• Ability to handle sensitive financial information with discretion
• Empathetic and patient-focused demeanor
• Ability to multitask in a fast-paced environment
• Team-oriented with a proactive approach to service