Patient Service Representative

Memorial Hermann Surgery Center Pinecroft is seeking a Patient Service Representative to join our outstanding front office team.

Located in The Woodlands, TX, our center is a partnership between physicians and United Surgical Partners International, and is proudly affiliated with Memorial Hermann Health System. We specialize in providing high-quality outpatient surgical care in a comfortable, efficient setting. Our team is committed to delivering excellent patient experiences from check-in to recovery — and it all starts at the front desk.

About the Role

As a Patient Service Representative (PSR), you’ll be the friendly face that welcomes patients and families to our center. This role plays a critical part in ensuring a smooth and positive experience, from registration through discharge. You'll handle patient check-ins, insurance verification, payments, and administrative support with a calm and professional approach.

Key Responsibilities

• Greet patients and visitors with a warm, professional demeanor
• Check patients in and out of appointments and procedures
• Verify insurance benefits and collect copays or balances as needed
• Accurately enter patient information into the electronic system
• Answer incoming calls and route messages appropriately
• Maintain confidentiality of all patient information
• Collaborate with clinical and business office staff to support smooth daily operations

Who We Are

Memorial Hermann Surgery Center Pinecroft offers a supportive work environment focused on teamwork, efficiency, and compassion. As part of the USPI network, we are backed by a national leader in ambulatory surgical care while maintaining a community-centered feel. We pride ourselves on delivering patient-first care in a setting where staff are respected and empowered.

What We Offer

• Competitive pay
• Health, Dental & Vision insurance
• 401(k) with employer contribution
• Paid Time Off (PTO) and paid holidays
• Health Savings Account / Flexible Spending Account options
• Short-term and long-term disability
• Tuition and education assistance
• Employee Assistance Programs
• Opportunities for growth and development

• Excellent customer service and communication skills
• Strong attention to detail and data entry accuracy
• Ability to stay organized in a fast-paced environment
• Comfortable using computer systems and scheduling software
• Professional, empathetic, and courteous demeanor

• High school diploma or equivalent required
• At least 1 year of experience in a medical office, registration, or front desk role preferred
• Knowledge of insurance verification and prior authorizations is a plus
• Familiarity with EMR systems is helpful (e.g., NextGen, Cerner, Epic, etc.)