Front Desk / Medical Assistant full time

The Medical Assistant / Front Desk Receptionist (Float) is a dual-function position vital to the delivery of exceptional healthcare and patient service. This individual will support both clinical and administrative operations while floating between two office locations in Easton, MD and Stevensville, MD. As a Medical Assistant, you will assist physicians in providing high-quality care; as a Receptionist, you will help ensure a smooth, efficient, and welcoming front office experience that is compliant with HIPAA and practice standards.

Key Responsibilities:

Clinical (Medical Assistant) Duties:

• Prepare exam rooms and stock necessary medical supplies and equipment.
• Escort patients to exam rooms, record vital signs (e.g., weight, blood pressure, pulse, temperature), and document information in the electronic medical record.
• Assist providers during examinations and procedures.
• Provide patients with instructions as directed by providers and facilitate orders for labs, tests, and treatments.
• Ensure patient records are complete, including prior test results and reports.
• Perform phlebotomy, administer injections, and document care provided.
• Clean and maintain exam rooms and sterilize instruments according to protocol.
• Triage and route phone messages appropriately while maintaining professionalism.
• Maintain accurate logs (e.g., medication expiration dates, equipment temperatures).
• Uphold all infection control, patient safety, and confidentiality protocols.

Administrative (Front Office Receptionist) Duties:

• Greet and register patients and visitors courteously and professionally.
• Verify and update patient demographic and insurance information.
• Collect co-pays and communicate patient financial responsibilities clearly.
• Schedule, confirm, and manage patient appointments.
• Maintain and organize patient records, ensuring confidentiality and completeness.
• Coordinate referrals and assist with gathering necessary documentation.
• Verify insurance eligibility and support billing or payment processes when needed.
• Conduct appointment reminder calls and coordinate scheduling with the clinical team.
• Answer and direct incoming calls appropriately; handle non-clinical patient inquiries.
• Maintain office supply inventory and contribute to a clean, organized front office.

Pay range: Min $18- Max $30.96

Benefits

USPI offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave)
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

• High School diploma or equivalent required. 
• Completion of an accredited Medical Assistant training program preferred.
• Current BLS certification required.
• Certified Medical Assistant (CMA, RMA, or equivalent) preferred.
• Minimum of 2 years’ experience in a medical office or healthcare environment preferred.
• Strong knowledge of medical terminology, EMR systems, and insurance verification processes preferred.
• Excellent multitasking abilities and adaptability in a fast-paced setting.
• Strong interpersonal, communication, and organizational skills.
• Professional demeanor with a commitment to patient service and safety.
• Familiarity with HIPAA and OSHA regulations.

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