Business Office Generalist

About Us

SurgCenter of Palm Beach Gardens is a premier, physician-owned ambulatory surgical center dedicated to providing high-quality, patient-centered care in a safe, efficient, and comfortable environment. We specialize in outpatient surgical procedures and take pride in our commitment to excellence.

Position Summary

We are seeking a proactive and detail-oriented Business Office Generalist to support daily administrative and financial operations at our center. This multifaceted role involves patient registration, insurance verification, scheduling, billing support, and front desk reception duties. The ideal candidate thrives in a dynamic healthcare environment, is team-oriented, and has excellent communication and organizational skills.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner

• Collect and verify insurance information and obtain necessary authorizations/pre-certifications

• Accurately enter patient demographics and billing data into the system

• Assist with patient scheduling and coordination of procedures

• Answer phones, respond to inquiries, and relay messages appropriately

• Support medical billing and collections processes, including charge entry and claim follow-up

• Maintain HIPAA compliance and confidentiality at all times

• Collaborate with clinical and administrative teams to ensure seamless patient flow and quality service

Qualifications

• High school diploma or equivalent (Associate’s degree preferred)

• Minimum 1–2 years of experience in a healthcare office setting, preferably in a surgery center or outpatient environment

• Knowledge of medical terminology, insurance processes, and electronic health records (EHR)

• Familiarity with billing software and medical coding is a plus

• Strong interpersonal, problem-solving, and organizational skills

• Ability to multitask, prioritize, and work efficiently in a fast-paced setting