Chief Nursing Officer

As the largest not-for-profit ​healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare. Today, Baylor Scott & White includes 48 hospitals, more than 800 patient care sites, more than 7,800 active physicians, over 47,000 employees and the Scott &​ White Health Plan.

 Healthcare is changing, and at Baylor Scott & White, we are changing it for the better. To do that, we've created a road map for our future—our System Strategy.

 At Baylor Scott & White Health, we're proud of the national and local recognitions we receive. It means our efforts toward healthcare excellence are not going unnoticed.  But it's not about us. It's about you and the confidence you find in turning to an award-winning health system for your family's care.

Baylor Scott &White Medical Center, Sunnyvale is a 125,000 square foot physician owned hospital with 70 inpatient beds.  Serving the community since 2009, the hospital has an ADC of 54 with an ALOS of 4.4 days and admits 4,500 patients annually.  The hospital consists of 8 ICU beds, 9 Cardiac Step-down beds, and 53 Medical/Surgical beds.  HPPD statistics include 16.5 in ICU, 10.3 in CSU, and 8.4 on Med/Surg.  Roughly 420 employees work at Sunnyvale with a medical staff of 325 physicians. 

Specialty Services

The hospital has 2 Gastrointestinal (GI) Labs and 7 Operating Rooms (ORs) and performs 4,700 surgeries annually.  Surgical service lines include general surgery, vascular, orthopedics, spine, podiatry, urology, ENT, pain management, and plastics.  The organization also has 2 Catheterization Labs in which 1,300 cardiac procedures are performed including catheterizations and interventional radiology procedures. 

Quality and Patient Experience

The hospital was awarded with an “A” from the Leapfrog Group based on the quality of care it provides.  The hospital has “0” Central Line Associated Blood Stream Infections (CLABSI) and Catheter Associated Urinary Tract Infections (CAUTIs) since 2015.  In addition, the hospital scores better than the national average for readmissions and is in the top 10% of hospitals in the nation for sepsis bundle compliance. 

Sunnyvale is currently a CMS 3-star hospital, but predicts that will change to 2-stars based on patient experience performance.  As such, patient experience continues to remain a high focus.  YTD HCAHPS overall mean score is 86.2% with a percentile rank of 24%.  The 2020 HCAHPS goal is 32% with a stretch goal of 43% - achieving this performance goal will put Sunnyvale’s improvement rate at the top 10% of the Press Ganey database.

III. JOB DESCRIPTION:

The CNO is responsible for management of all nursing service departments and other clinical departments of the hospital. The CNO is responsible for the quality of patient care and ensures that sufficient and properly prepared personnel carry out these functions.

 This position is responsible for all departmental functions in support of the hospital mission, vision, and facility goals for Baylor Scott & White Medical Center Sunnyvale. 

 The CNO identifies the cost-effective systems needed to support the business of the department taking into account business trends, resource availability and changes in customers. This position establishes effective working relationships with all constituencies including patients, physicians, employees, volunteers and vendors. The CNO identifies and remedies through continuous customer satisfaction data and employee involvement. The CNO works with other Senior Management in meeting Facility goals.  Develops, directs the implementation, and ensures compliance of Standards of Practice that promote optimum health care delivery.

Position Competencies and Responsibilities

• Develops hospital plan for the provision of nursing care that is designed to support improvement in nursing practice and is based on both the needs of the patient to be served and the hospital mission.
• Reviews work schedules, assignments, patient classification, and supervisor’s reports to assess daily the appropriate number and level of personnel needed to provide quality care. Recommends and carries out changes in personnel and assignments accordingly.
• Acts as administrative resource to clinical directors/Coordinators in areas including (but not limited to:
  • Development and updating of policies, procedures and job descriptions.
  • Budget preparation for clinical departments
  • Personnel functions, evaluations, and grievances.
  • Improvement of Clinical Services Performance.
• Will develop and/or assist with the development of hospital wide patient care programs, policies amid procedures that describe how the needs of patients or patient populations are assessed, evaluated and met.
• Develops staffing plan for all nursing units and Nursing service lines of authority and support staff.
• Attends and participates in Medical Staff and Medical Executive Committees, and hospital Board meetings in planning promoting and conducting organizational performance — improvement activities
• Actively participates with the governing body, management team, medical staff, and clinical areas in developing, implementing and evaluating the hospital’s strategic plan, budgets, resource allocation and operation /plan and policies.
• Meet regularly with Administrative team to discuss objectives, staffing needs, management problems.
• Implements the finding and informed and up-to-date in all aspects of nursing care and management through literature, workshops, seminars, courses and conferences with other Chief Nursing Officers.
• Implements an effective ongoing evaluation process for patient care to ensure continuous improvement as part of the hospital—wide Performance Improvement process.
• Evaluates and ensures that nursing process is carried out in a continuous manner on all patients.
• Ensures the continuous and timely availability of nursing services to patients.
• Ensures that nursing standards of patient care and standards of nursing practice are consistent with current nursing research findings and nationally recognized professional standards.
• Implements the findings of current research from nursing and other literature into the policies and procedures governing the provision of nursing care.
• Ensures that nursing service staff carry out applicable processes in the patient care and organization-wide functions described in this manual.
• Assigns responsibility to individuals or groups of nursing staff members to act on improving the nursing service’s performance.
• Actively participates in the hospital’s leadership functions.
• Collaborates with other hospital leaders in designing and providing patient care and services.
• Participates with hospital leaders in providing for a sufficient number of appropriate qualified nursing staff members to care for patients;
• Develops, presents, and manages the nursing services’ portion of the hospital’s budget.

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Education                                                                                                                

• Academic degree in nursing, Registered Nurse is required.
• Master’s degree in nursing, Healthcare Administration or Business Administration, required.

Certifications/Licensure

• Active and current Texas Registered Nurse license

Specific Job Experience

Minimum of 5 years progressive management experience in a hospital environment as a director of multiple, complex nursing departments. Previous experience as a CNO preferred, but not required.

Knowledge, Skills and Abilities

• Demonstrated competence in management and leadership skills to develop and implement organizational strategies and opportunities for improving the delivery of care to patients.
• Maintain current knowledge and adheres to appropriate regulatory standards (i.e. TJC, Medicare, Medicaid. Board of Nurse Examiners.)
• Knowledgeable of social, economical and legal issues affecting the health care systems and seeks all opportunities for keeping staff up to date in health care practices.

USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.