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Pierce County Library

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Supervising Associate - Parkland/Spanaway

Customer Experience

Tacoma, WA
ID: 937 - 485

Supervising Associate- Parkland/Spanaway

Pierce County Library System




Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range below). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.


Hiring Range: $28.81 – $33.40 per hour

Pay Grade Range: $28.81 – $39.89 per hour

FLSA Status: Hourly, Non-exempt

Position Status: Regular

Hours Per Week: 40

Schedule: Sunday- 12:15-5:15pm;  Monday- 9:45am-7:15pm; Tuesday- 8am-6pm; Wednesday- 8am-5pm; Thursday- 8am-6pm; Friday and Saturday- Off. Schedule is subject to change.

Union Status: Represented






Candidate Submission Timelines:


TRANSFER Candidates: transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the StaffWeb Transfer Process Overview.

EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

Submissions after the Closure Date below will not be considered:

  • Transfer Closure Date: July 27, 5pm 
  • External or Non-Transfer Internal Candidates Closure Date: Extended August 7th, 5pm 



Position Summary



Provides high quality customer assistance to diverse customers of all ages at assigned library location(s); supervises and coordinates material management operations; hires and supervises assigned personnel; responds to public inquiries and resolves customer complaints; assists the supervisory team in the coordination and maintenance of branch facilities, equipment, circulation data, budgets, and collections; participates in processing and maintaining materials; supervises volunteers;  participates and assists in system-wide projects and staff development.


Essential Functions


Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.


  • Hires, trains, supervises, coaches, disciplines, and evaluates the performance of assigned personnel; ensures staff compliance with Library and departmental policies, procedures, and service standards.
  • Prepares and maintains employee schedules; contacts and schedules substitute personnel to ensure appropriate levels of staff coverage; reviews and submits staff time cards.
  • Interacts with and provides assistance to customers in the building, in the community, and online.
  • Performs routine circulation and customer account management duties (e.g., check in/out materials, shelving, process holds, register customers for cards, cash handling, account inquiries); promotes library collections, services, and events.
  • Provides hardware and software support for customer-accessed technologies; assists customers in the use of library equipment, databases, and the internet; troubleshoots computer and/or other technical issues.
  • Communicates, interprets, explains and applies the Library’s policies and procedures to staff and the general public; addresses and assists in resolving customer concerns, incidents, and complaints; monitors customer behavior.
  • Trains, supervises, and evaluates volunteer activities.
  • In collaboration with location supervisors, monitors branch budgets related to personnel and office supplies.
  • Tracks branch collection statistics and collection metrics in collaboration with location supervisors and Collections Management staff.
  • Participates on committees and projects, may participate as a project manager within the scope of the position, and uses continuous process improvement efforts in all aspects work.
  • Processes, shelves, and maintains library materials; evaluates items for repair or replacement; may create and maintain book displays and assists with in-branch collection marketing strategies.
  • Acts as Person in Charge, as delegated or scheduled. 
  • Assists in coordination and maintenance of branch facilities, grounds, and equipment; submits and monitors work orders.
  • Performs a variety of functions to include other duties as assigned or required.



Additional Duties and Responsibilities

Duties are considered essential and include the following:


Supervisory Relationships:

Reports to a Customer Experience Supervisor; supervises Customer Experience Clerks and volunteers and may direct the work of other staff as assigned.




Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

  • Customer Focus
  • Teamwork
  • Communications
  • Leadership
  • Problem Solving
  • Change and Learning
  • Positive Attitude
  • Professional Integrity
  • Diversity


Leaders are expected to demonstrate the following competencies at all times:

  • Builds Trustworthy Relationships
  • Communicates Effectively
  • Builds Successful Teams
  • Manages and Develops People
  • Achieves Results
  • Facilitates Innovation and Change
  • Demonstrates Leadership


Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

Minimum Requirements including Education, License or Certifications:

  • Associate’s Degree in a related field, or
  • Two years public library/customer service experience including one year supervisory experience; or
  • Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
  • Depending on area of assignment, a valid Washington State Driver’s License may be required.
  • Ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes is required.
  • Must pass criminal background screening prior to hire.

Technology Requirements:


  • Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
  • Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)
  • Basic keyboard and alpha/numeric data entry skills
  • Basic PC navigation skills in a windows based environment; ability to connect and print
  • Ability to navigate, search and use basic web functions and applications
  • Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
  • Experience with time and attendance systems or processes
  • Ability to collect, audit, analyze data sufficient to formulate recommendations and make decisions as required by position
  • Experience in ebook/e-collection use
  • Experience with Integrated Library System, Inventory or Data Management system
  • Ability to document instructions, troubleshoot, and teach basic level MS Office Suite (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities


  • Troubleshoot and teach basic level questions regarding the above
  • Presentation software
  • Work order systems
  • HR systems

Physical and Environmental Conditions:

Work is conducted in a normal office setting that provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, walking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed with assistance.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe workplace practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.



  • Sick Leave
  • Medical, Dental, and Basic Life Insurance
  • Vacation
  • State Retirement System
  • Employee Assistance Program
  • Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program
  • Additional life insurance for the employee and family is available through payroll deduction.

This position is located at 13718 Pacific Ave. S, Tacoma, WA. View the Google Map in full screen.