Systems Analyst - Administrative Center & Library
Pierce County Library System
Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range below). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.
Hiring Range: $24.85 - 28.81 per hour
Pay Grade Range: $24.85 – $34.40 per hour
FLSA Status: Hourly, Non-exempt
Position Status: Regular
Hours Per Week: 40
Schedule: Monday- Friday- Schedule is subject to change.
Union Status: Represented
Candidate Submission Timelines:
TRANSFER Candidates: Transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the StaffWeb Transfer Process Overview.
EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.
Submissions after the Closure Date below will not be considered:
- Transfer Closure Date: June 29th, 5pm
- External or Non-Transfer Internal Candidates Closure Date: July 8th, 5pm
Performs a variety of IT support functions on behalf of the Pierce County Library System’s Information Technology Department; receives and processes technical work orders; performs software and application updates; responds to Help Desk inquiries and requests; updates customer account information; implements computer system and application requirements by defining and analyzing system problems; designs and tests standards and solutions; assists with special projects; and performs other related duties as assigned.
This is a junior-level position in the Information Technology job series in which routine work is performed under general supervision.
Reports to a Manager or supervisor in the IT Department; no supervisory responsibility is exercised.
Class specifications are intended to provide a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
- Delivers high-quality, customer-focused services.
- Receives and responds to Help Desk calls from Library customers and staff; reviews and prioritizes work order requests; tracks the status of open work orders.
- Receives and assists in responding to information technology work order requests from Library branches; maintains communication with Library departments and personnel regarding open work orders; closes out work orders upon satisfactory completion.
- Maintains network access for Library personnel; adds and removes staff access to the Library’s computer network, email groups, and/or databases.
- Creates, updates, and maintains software license and/or hardware inventory databases; prepares surplus equipment lists for approval by the Board of Trustees.
- Communicates with Library staff regarding system failures and repair progress.
- Defines application problems by conferring with customers; evaluates procedures and processes.
- Develops solution by preparing and evaluating alternative workflow solutions.
- Controls solution by establishing specifications; coordinates production with Software Engineers, Database Administrators and IT Infrastructure personnel.
- Validates results by testing systems and applications.
- Ensures operation by training customers and providing support.
- Provides reference by writing effective system documentation to a variety of audiences.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Provides assistance in ensuring the proper functioning, reliability, and security of assigned computer hardware and software.
- Maintains, diagnoses, and repairs PC and/or other technical equipment
- Demonstrates punctuality and regular and consistent attendance.
- Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
- Accurately communicates the Library’s policies to members of the public in all job-related contacts.
- Positively reflects Pierce County Library’s mission, vision, and values to members of the public and to staff.
- Performs other duties as assigned or required.
Required Knowledge of:
- Desktop computer support principles.
- Computer systems, hardware, and Windows-based software.
- Systems analysis, and requirements and applications development processes and principles.
- Methods for diagnosing and troubleshooting technical issues.
- Customer service standards and protocols.
- Basic systems and network administration principles.
- Help desk processes, procedures, and documentation.
- Software and applications design, testing, configuration, and maintenance
- Technical documentation standards
Required Skill in:
- Coordinating and performing a variety of computer support functions.
- Responding to work order requests and troubleshooting technical issues.
- Ensuring the proper functioning of assigned technical equipment.
- Receiving and processing help desk work order requests.
- Providing customer service and technical assistance to end users.
- Updating and maintaining databases and customer accounts.
- Configuring applications for implementation and production use
- Preparing various types of technical documentation and reports.
- Associate’s Degree in Information Technology, Computer Science, or equivalent, and
- Two years computer support experience; OR
- Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
Licenses, Certifications, and Special Requirements:
- A valid Washington State Driver’s License is required.
- Must pass local police and Washington State Adult/Child Abuse records check prior to hire.
- The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice is required.
Working Environment and Physical Requirements:
- Work is performed in a technical environment.
- Subject to sitting, standing, walking, bending, reaching, pulling network cable, and lifting of objects weighing up to 25 pounds.
- Medical, Dental, and Basic Life Insurance
- Long-Term Disability Insurance
- Sick Leave
- Employee Assistance Program
- State Retirement System
- Employees have an opportunity to participate in the Tax Sheltered Annuity Program
- Additional life insurance for the employee and family is available through payroll deduction
This position is located at 3005 112th Street East, Tacoma, WA. View the Google Map in full screen.