Customer Experience Library Operations Supervisor - MULTIPLE POSITIONS BELOW

Pierce County Library System 

As PCLS continues to align our work with the Library’s new Strategic Plan, the Customer Experience department is evolving to meet the dynamic needs of our communities. We’re seeking vision-driven, change-capable leaders to step into the role of Library Operations Supervisor a key position that will guide our teams through transformation, innovation, and growth. 

This role are ideal for people who are passionate about: 

• Creating inclusive, welcoming spaces for staff and customers that reflect the diversity of our communities through transformative hospitality and cultural humility. 
• Empowering staff through coaching, development, and collaborative leadership 
• Navigating change with confidence, clarity, and compassion 
• Delivering high-quality, customer-focused services that make a lasting impact 
• Building community partnerships and fostering meaningful engagement 

Candidates who thrive in the Library Operations Supervisor role are energized by collaborating with a group of regional Supervisors, leading daily branch operations, developing staff, and ensuring customers experience transformative hospitality at PCLS  in alignment with our Strategic Plan. These hands-on leaders excel in coordinating logistics, supporting teams of people providing direct public service, and fostering a welcoming environment for both staff and customers. 

Hiring Range: $37.04 - $44.01 per hour; Pay Grade Range: $37.04 - $52.54 per hour

Compensation 

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below. 

FLSA Status: Non-exempt 

Position Status: Regular 

Union Status: Represented  

Locations and Schedules:  

*Schedule is subject to change.  

Position Summary

Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors.  Ensures high-quality, customer-focused library services that align with the Library’s strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination.  Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.

Essential Job Functions

Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.

Secondary Responsibilities

These tasks are performed occasionally or in support of primary duties:

• May direct volunteer work.

• May collaborate with others internally, serve on other teams and committees

Core Competencies

• Customer Focus

• Teamwork

• Communication

• Leadership

• Problem Solving

• Change and Learning

• Positive Attitude

• Professional Integrity

• Diversity

Leadership Competencies

• Builds Trustworthy Relationships

• Communicates Effectively

• Builds Successful Teams

• Manages and Develops People

• Achieves Results

• Facilitates Innovation and Change

• Demonstrates Leadership

Required Qualifications

Combination of education and experience to demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position, which may include:

• Bachelor’s degree and

• Three to five years library or customer service experience, with two years in a supervisory capacity.

• Must pass a background check.

• Ability to work evenings and weekends and adapt to schedule changes.

Technology Requirements

Required:

• Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)

• Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)

• Basic keyboard and alpha/numeric data entry skills

• Intermediate PC navigation skills in a Windows based environment; ability to connect to a device and print

• Ability to navigate, search and use basic web functions and applications

• Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities

• Ability to collect, audit, analyze data sufficient to formulate recommendations and make decisions as required by position

• Experience in ebook/e-collection and use

• Experience with Integrated Library System, Inventory or Data Management system

• Ability to document instructions, troubleshoot, and teach basic level MS Office Suite (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities

Preferred:

• Troubleshoot and teach basic level questions regarding the above

• Training curriculum development

• Presentation software

• Work order systems

• HR systems

Physical Requirements

• Ability to lift up to 35 pounds occasionally.

• Frequent sitting, standing, walking, and reaching.

• Use of standard office equipment.

• Must be able to lift and carry library materials and push/pull loaded carts.

• Work environment involves everyday risks or discomforts that require normal safety precautions.

Travel Requirements

• Travel within Pierce County for other library support, supervision, meetings, training, or events.

Reporting Structure

Reports to: Regional Services Manager

Supervises: Assigned staff

Benefits:

• Sick Leave
• Medical, Dental, and Basic Life Insurance
• Long-Term Disability
• Vacation
• State Retirement System
• Employee Assistance Program
• Employees have an opportunity to participate in the Deferred Compensation Program.
• Additional life insurance for the employee and family is available through payroll deduction.