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Pierce County Library

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Regional Services Manager - South Hill Region

Customer Experience

South Hill, WA
ID: 1100-485

Regional Service Manager - South Hill Region

Pierce County Library System


Pay Grade Range: $98,551.76 - 144,715.79 annually


Pierce County Library System currently has a Regional Services Manager (RSM) position available. Our Regional Services Managers are integral members of the Public Services Leadership team. This role is responsible for managing, coordinating and facilitating a region of branches and operations. The RSM leads the work of public services, circulation, branch collections, reference services, youth services, library programming, community relations, and building/facility management functions. 

The RSM based at the South Hill Library also supports the Graham and Eatonville locations. 



Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range below). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.


Hiring Range: $98,551.76 - $114,244.60 per annually

Pay Grade Range: $98,551.76 - $144,715.79 annually

FLSA Status: Exempt

Position Status: Regular  

Hours Per Week: 40

Schedule: Monday - Friday, 9am- 6pm. Schedule subject to change.

Union Status: Non- Represented

Candidate Submission Timelines: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

  • Closing Date: Monday, December 11, 2023 at 5:00pm

Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application. More information about veteran’s preference, such as the difference in percentage can be found here and here.  If you need more information please contact us at:


Position Summary

The Regional Services Manager, manages, coordinates and facilitates a region of branches and operations. Leads the work of public services, circulation, branch collections, reference services, youth services, library programming, community relations, and building/facility management functions. Acts as an integral member of the Public Services Leadership team in evaluating the delivery of services at the regional branch and service level, allocating personnel to the service delivery at the branch(es) and initiating building and service functions. Leads assigned system-wide projects.

Interacts with and provides direct library services to customers; develops and delivers library services and programming with a regional Librarian team. Serves as a representative of the Library within the local community, government and Friends groups as well as directs and facilitates other staff members’ engagement in the community. Develops and administers initiatives that align with the library’s strategic plan, in partnership with the Initiative Managers and Public Services leadership. Serves on the Library’s Leadership Team. Supervises assigned staff and supervisory positions.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

  • Ensures and prioritizes the delivery of high-quality, customer-focused services; assists in ensuring the Library’s services appropriately meet the needs of the community and provides safe and welcoming spaces in multiple branches and communities within assigned region. 
  • Acts as principal representative at the assigned branches within the region or strategic initiative assigned area for all functions.
  • Plans and coordinates regional branch operations through others for additional assigned branches or strategic plan initiatives. 
  • Consults with Library Management regarding how best to achieve goals, priorities and service and how best to allocate resources. 
  • Analyzes regional service delivery and continuously scans for service improvements to ensure branch or initiative areas are achieving departmental and organizational goals. 
  • Responsible for regional workplan/budget planning and ensures allocated resources are used effectively. 
  • Oversees, coordinates and maintains regional community engagement and contact with agencies, community organizations, city/county representatives and businesses. 
  • Oversees the maintenance and development of branch library collections in partnership with Collection Management.
  • Ensures collection materials appropriately meet the needs of customers. 
  • Instructs customers in the use of the Library’s equipment, computers, website, databases, and services.
  • Performs reference and readers’ advisory services. 
  • Plans, develops, and delivers library programming and presentations.
  • promotes and educates the public regarding the Library’s services, programs, and materials. 
  • Supports and provides guidance to Friends Groups of assigned branch libraries. 
  • Develops professional Library staff in achieving outstanding services and programs for Pierce County communities. 
  • Serves as a member of the Library’s Leadership Team to bring forward, discuss and make decisions in regards to PCLS projects, policies, priorities, resources, labor matters and budgets.  Participates in strategic planning.  
  • Analyzes system service requirements and priorities using performance metrics, feedback and utilization; recommends changes to improve operational efficiency and ensure the Library’s services appropriately meet the needs of the community as established by the Board of Trustees.
  • Positively reflects Pierce County Library’s mission, vision, and values to members of the public and to staff; represents the Library to and interacts with community groups, outside organizations, and the general public;
  • Accurately communicates the Library’s policies to Library employees and members of the public; oversees responses to public and staff inquiries and facilitates the timely resolution of issues. Participates in the implementation of policies and procedures.
  • Participates in the development and administration of the operational and capital budgets and work plan to support strategic goals of the Library and the needs of the community; allocates resources including staff, approves and monitors expenditures, and assures efficient and economical utilization of resources.
  • Coordinates with other departments, and libraries in planning, developing, and maintaining interdepartmental efforts including policies, procedures, and operational activities; oversees multi-department business projects. 
  • Participates in managing departmental operations including administration, service delivery, community relations, project management and program development and implementation.
  • Participates in labor strategy, negotiations and collective bargaining processes  
  • Oversees and manages vendor relationships and contractual agreements.
  • Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned personnel in matters related to labor relations and the Collective Bargaining Agreement;
  • Ensures staff compliance with Library and departmental policies, procedures, service standards, regulatory requirements, and safety practices.
  • Stays appraised of contemporary issues, trends, and developments in the fields of public library services, assigned functional responsibility and other specific services as assigned. 
  • Demonstrates punctuality and regular and consistent attendance. 
  • Performs other related duties as assigned. 

Supervisory Responsibilities

Reports to a Customer Experience Director; supervises supervisory and library support personnel.

Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

  • Customer Focus
  • Teamwork
  • Communications
  • Leadership
  • Problem Solving
  • Change and Learning
  • Positive Attitude
  • Professional Integrity
  • Diversity

Leaders are expected to demonstrate the following competencies at all times:

  • Builds Trustworthy Relationships
  • Communicates Effectively
  • Builds Successful Teams
  • Manages and Develops People
  • Achieves Results
  • Facilitates Innovation and Change
  • Demonstrates Leadership

Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

Minimum Requirements including Education, License or Certifications:

  • Master’s Degree in Library Science (MLS/MLIS) required, and
  • Five years librarian experience, including three years supervisory experience; OR
  • Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
  • State of Washington Librarian Certification is required.
  • A valid Washington State Driver’s License is required.
  • Must pass criminal background screening prior to hire.
  • The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice is required.

Technology Requirements:


  • Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
  • Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)
  • Basic keyboard and alpha/numeric data entry skills
  • Basic PC navigation skills in a windows based environment; ability to connect and print
  • Ability to navigate, search and use basic web functions and applications
  • Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
  • Experience with time and attendance systems or processes
  • Ability to collect, audit, analyze data sufficient to formulate recommendations and make decisions as required by position
  • Experience in ebook management (branch roles only)
  • Experience with Integrated Library System, Inventory or Data Management system (branch only)
  • Ability to document instruction, troubleshoot, and teach basic level MS Office Suite (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities


  • Troubleshoot and teach basic level questions regarding the above
  • Presentation software
  • Work order systems
  • HR systems

Physical and Environmental Conditions:

Work is conducted in a normal office setting that provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, walking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed with assistance.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.

The above position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.



  • Sick Leave
  • Medical, Dental, and Basic Life Insurance
  • Long-Term Disability
  • Vacation
  • State Retirement System
  • Employee Assistance Program
  • Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
  • Additional life insurance for the employee and family is available through payroll deduction.

This position is located at 15420 Meridian E, South Hill, WA. View the Google Map in full screen.