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Prescription Refill Nurse (LVN) Call Center, Full-Time, Days and rotation of weekends
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The Licensed Vocational Nurse (LVN) Medication Refill Nurse processes prescription refill requests as clinically appropriate for patients within PIH Health. Reviews medical records to ensure refills are applicable according to practitioners’ orders and established protocols. Identifies potential issues with medication adherence and takes necessary steps to address them such as contacting patients and practitioners. Ensures accuracy in documenting medication refills within the patient’s medical record. Responsible for educating the caller regarding PIH Health’s medication refill policies and procedures utilizing knowledge of basic nursing principles, practices, ethics, and concepts. Answers incoming calls regarding medication refills from patients and pharmacies. Will be in-office with the option of becoming remote after successful completion of departmental requirements.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
- Strong interview, communication, customer service skills and documentation skills.
- Knowledge of nursing functions, and basic anatomy and physiology.
- Adaptability.
- Critical thinking and independent problem-solving skills.
- Accuracy in maintaining medical records.
- Honest, dependable, conscientious.
- Is alert to cues on the phone when assessment is limited to auditory, verbal, and emotional cues.
- Possess the ability to communicate effectively on a level that is easily understandable by the patient.
- The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
- The ability to utilize time and resources effectively.
- Ability to delegate.
- Proficient computer skills are essential.
Required Experience
- Current and unrestricted LVN CA state licensure
- Current BLS card issued by American Heart Association
- Minimum 1 year of nursing experience
Preferred:
- Bilingual English/Spanish communication skills
- Experience in direct nursing care in the Ambulatory Care Setting a plus
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This position is located at 13502 Whittier Blvd, Suite J, Whittier, CA. View the Google Map in full screen.