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Patient Experience Coordinator
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The Patient Experience Coordinator supports Group Operations, maintains efficient department functions working closely with the internal staff, performs general administration, and clerical duties within the department of Group Operations. Completes follow-up from patient service reporting systems, tracks and trends findings, reports findings, and action plans to Group Operations leadership. As needed, will contact patients to obtain feedback and identify areas of improvement therefore ensuring timely follow-up and appropriate service recovery.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 35 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Applications -Windows, Microsoft Word, Excel, and Mail Merge
- Excellent organizational, analytical and communication skills and the ability to relate well with the patients and all members of the organization.
- Excellent judgment and ability to stay calm and levelheaded in difficult situations.
- Maintains an environment that supports the application of Service Excellence.
- Adapts processes rapidly when trends are identified. Creates and implements action plans based on findings.
- Can operate office equipment i.e., printer, fax, etc.
- Excellent organizational skills and detail-oriented
- Knowledge of computer systems and applications
- Ability to establish priorities and coordinate variety of work activities
Required Experience
Required:
- High school diploma or GED
- 2 years previous secretarial experience
- Must possess valid, unrestricted California Driver’s License and auto insurance for occasional errands
Preferred:
- Bachelor’s degree
Minimum Salary
Maximum Salary
This position is located at 6557 Greenleaf Ave., Whittier, CA. View the Google Map in full screen.