Manager, IT Service Delivery - Associate

Job Location

12401 Washington Blvd., Whittier, California

Tracking Code

28482-977

Position Type

Full-Time/Regular

The Manager, IT Service Delivery is a hands-on leader responsible for delivering IT services, workplace productivity technologies, and end-user support across the organization. This role drives IT Service Management (ITSM) excellence, overseeing:

24x7x365 at the elbow support

L2/3 end-user support

Endpoint and hardware configuration standards

Refresh cycles

Mobile device management

The Senior Manager leads a team focused on optimizing IT processes, enhancing ServiceNow capabilities, and integrating emerging technologies. This role is critical in improving user experience, managing service risks, and aligning IT capabilities with business priorities.

Required Skills

Knowledge, Skills and Abilities

Talking or hearing essential to communicate with patients and staff preferred.
Excellent communication skills; read, speaks, and writes English fluently preferred.
Bilingual skills preferred.
The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

Required Experience

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	or 3 or more years of experience will be accepted in lieu of the required degree	Required

Work Experience
Experience	Experience Details	Required/ Preferred
	Experience in desktop support delivery and/or end-user support management	Required
	Extensive experience managing multiple desktop support teams and customers across multiple locations and regions	Required
	Experienced with windows os, xenapp, xendesktop, citrix, and windows performance analyzer (wpa) tools	Required
	Experienced in performance characterization and software optimization techniques	Required
	Experience troubleshooting issues with ad, gpos, windows os, healthcare applications, and multi-factor authentication	Required
	Experienced in planning and executing technology requirements for office relocations and expansions	Required
	Experienced in baselining, developing, and reporting slas and kpis for ongoing services	Required
	Experienced in supporting and providing concise updates to c-level executives and senior leaders	Preferred
	Experience in the Healthcare industry	Preferred

Minimum Salary

$88,524.80

Maximum Salary

$151,174.40

This position is located at 12401 Washington Blvd., Whittier, CA. View the Google Map in full screen.

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