Rehab Office Lead/PT Tech

The Rehab Office Lead/PT Tech coordinates day to day administrative functions under the leadership of the management team, providing input and training in clerical standard work. Performs audits and assists management in all aspects of patient registration, patient charge entry, insurance verification, in-patient scheduling, out-patient scheduling, reception and copay collection, billing error correction, administrative assistance to rehab management team. Serves as a role model within the department and throughout the organization always displaying the “Patients First” vision in their performance and decision making. Under the direction of a physical therapist, responsible for treatment procedure preparation, implementing treatment procedures and maintaining general organization and cleanliness of the department.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Experience/knowledge of patient registration
• Leadership qualities, ability to serve as a mentor and role model to staff
• Demonstrated attention to detail
• Demonstrated ability to communicate effectively and tactfully
• Good reading, writing and comprehension skills
• Ability to follow directions as outlined in policies or given by Management
• Computer Skills / Typing 45 wpm minimum
• Ability to utilize all applicable computer programs to assist with administrative coordination activities
• Ability to multi-task and handle multiple job demands accurately and efficiently
• Verbal and written communication skills

Required:

• Minimum two years’ experience in patient registration
• Minimum two years’ experience in medical insurance and rehab authorization process
• Medical terminology or demonstrated proficiency within six months of hire date
• Telephone experience with good phone etiquette
• High school graduate

Preferred:

• Bilingual skills in Spanish / Chinese
• Experience in a lead or similar role