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Senior Director, Group Operations
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The Senior Director of Group Operations is responsible for the continuous and effective operations of all medical group clinics under their leadership. Clinics may include primary care and/or specialty care clinics expanding across regions. Collaborates with Vice President of Group Operations, Group Operations Directors, Practice Managers, and staff to improve the overall clinic operations and outcomes. The Senior Director will lead focused efforts on quality of care, strength of financial performance, improvement of patient, physician, and employee satisfaction. In conjunction with Medical Staff leadership, Senior Medical Director, Physician Department Chairs, and Physician Team Leaders; develops and implements business plans for existing and future departments and programs.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
- Demonstrated leadership ability
- Written and verbal communication skills
- Interpersonal competence
- Team building, mentoring, and training skills
- Negotiation, confrontation, and facilitation skills
- Computer skills
- Organizational skills
- Financial management skills
- Performance improvement skills
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly changing business demands
- Proven ability in building new business, developing and managing people and teams, designing and/or reinventing systems and structures and aligning teams and individuals around priorities
Required Experience
Required:
- Master’s Degree in Health Care, Business Administration, Economics, Nursing, or other related area
- 10 years of management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills in the healthcare setting
- Experience working in working in an Integrated Delivery System including experience with operations, finance, quality, risk, and business & development
- Experience in working directly with healthcare and physician leadership
Preferred:
- Negotiation skills for both internal and external purposes
- Working knowledge of data analysis and performance metrics
- Formal lean training preferred
This position is located at 6557 Greeleaf Ave., Whittier, CA. View the Google Map in full screen.