CW Processor

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

PHEAA is looking for results-oriented and detailed-focused individuals to join our team as an entry-level Full Time Processing agents! This role is responsible for reviewing incoming documentation from customers or other entities and making account adjustments based on the requests in alignment with department procedures.   

We provide a paid training program which will be held remotely. Continued remote work is dependent on meeting department expectations.  

Additional Benefits:

Full Time Processing agents can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: https://www.pheaa.org/about/careers/index.shtml 

Salary: $15.00/hour (a $.50 increase will occur after 6 months of service)

Training Shift:  Monday through Friday 8:00 AM - 4:30 PM 6 Consecutive weeks

Long Term Shift: Monday through Friday 8:00 AM – 4:30 PM Hybrid - 2 days a month on site

Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102

Department: AES Contact Center

PRIMARY DUTIES AND RESPONSIBILITIES

Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments. 

Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.   

Requests are reviewed and honored in conjunction with the standards set by the Department of Education and Owner/Lender guidelines.  

Process and document adjustments to accounts, applications for loans, or other changes to account status. 

Report customer issues and concerns to supervisor. 

Required Skills

High school diploma or equivalent

Computer literacy and knowledge of MS Office 

Due to the sensitivity of customer information, maintaining confidentiality is necessary. 

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.

Required Experience

High school diploma or equivalent required