IT Internship- Desktop Support

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

Salary: $15.00/hour

Hours: Monday through Friday, 35-40 hour work week

Location: 1200 N 7th Street, Harrisburg, PA. Fully on-site

Department: Enterprise Support Center

PHEAA has two exciting internship opportunities available within the Enterprise Support Center for Summer 2025! Learn about how PHEAA works as a business and gain experience in the Information Technology field.

As an intern, you will work under general supervision of a manager and be provided training and mentorship opportunities from professionals in the field. Applicants should have general knowledge about troubleshooting various computer issues. Interns should exhibit a strong IT security posture and expect to uphold strict confidentiality requirements.  

Primary Duties and Responsibilities 

Specific learning opportunities you may be provided include, but are not limited to:

•  Assist with the migration to VDI / thin client technology (Igel/Citrix), and the upgrade to Windows 11; including troubleshooting compatibility and performance issues.

•  Assist with the maintenance of hardware and software, including troubleshooting issues with computers, peripherals, and network devices,

•  Participate in the deployment of new hardware and software, following established procedures. 

•  Install, configure, and maintain software applications and operating systems, including those related to iGel’s VDI.

•  Troubleshooting, repairing, and deploying agency computers as well as occasionally assisting agency staff on support inquiries.

Required Skills

High school diploma and currently enrolled in an institution of higher education; Completion of recent technology-related coursework, trainings, or certification programs highly preferred.  

•  General knowledge of routine computer maintenance and troubleshooting with a general passion for technology.

•  Ability to be a quick learner, having excellent interpersonal skills, and having good communication skills.

•  Strong communication skills, particularly oral and written.

•  Effective time management and organizational skills. 

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. 

Required Experience

High school diploma and currently enrolled in an institution of higher education.