CW Part Time Processor

PHEAA is looking for results-oriented and detailed-focused individuals to join our team as an entry-level Part-Time Processing Clerk! This role is responsible for reviewing incoming documentation from customers or other entities and making account adjustments based on the requests in alignment with department procedures.   

 

 

 

We provide a paid training program which will be held remotely. Continued remote work is dependent on meeting department expectations.  

 

 

 

Shift: Flexible schedule, 15-25 hours per week between the hours of 7:30 AM to 9:00 PM Monday through Friday. 

 

Training: Monday through Wednesday 8:00 AM-4:30 PM or Monday through Friday 8:00 AM-12:00 PM 

 

Salary: $15.00/hour (a $.50 increase will occur after 6 months of service)   

 

Location: 1200 North 7th Street, Harrisburg, PA 17102/Remote. Position could require working on-site based on business needs, training needs, and performance. 

 

  

 

Primary Duties and Responsibilities: 

 

 

 

Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments. 

 

Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.   

 

Requests are reviewed and honored in conjunction with the standards set by the Department of Education and Owner/Lender guidelines.  

 

Process and document adjustments to accounts, applications for loans, or other changes to account status. 

 

Report customer issues and concerns to supervisor. 

 

 

 

Other Duties and Responsibilities 

 

Comply with the Agency’s enterprise security and privacy policies and departmental procedures. 

 

Other duties as assigned. 

 

 

High school diploma or any equivalent combination of experience and training. 

 

Computer literacy and knowledge of MS Office 

 

Due to the sensitivity of customer information, maintaining confidentiality is necessary. 

 

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.  Our organizational culture promotes diversity, equity, and inclusion at all levels of the organization.