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Physical Security Technician - First Shift Part-time


Grand Rapids, MI
ID: 737-085

Physical Security Technician

Part-Time 1st Shift

Van Andel Institute’s Physical Security Department is seeking to hire a part-time 1st shift (Saturday and Sunday 0900-1700) Physical Security Technician. The Vision of the Physical Security Department is to support the Van Andel Institute’s Scientific and Educational mission by protecting the assets of the Institute: people, property and information through consistent quality service 24 hours a day - 365 days a year.



As a Physical Security Technician, you will be responsible for providing front line support for VAI’s Physical Security Department and responding to incidents within the building.



  • Sustain a working knowledge of all emergency policies, protocols, procedures, and regulations to be able to respond to alarms, building equipment issues, incidents, and emergency situations (i.e. hazmat, fire, and medical emergencies).
  • Conduct interior and exterior building tours to verify doors to the building are secure and research and building equipment is functioning properly (includes stairs, ramps, ladders).
  • Greet Institute visitors and assist them in processing through the visitor identification and badging process according to standard operating procedures in a positive and professional manner.
  • Work with visitor sponsors/coordinators to prepare visitor badges and other actions as required to provide superior customer service.
  • Manage and route incoming phone calls using digital switchboard and telephone communication systems.
  • Document daily activities by completing highly detailed daily shift logs and incident reports.
  • Facilitate communication and follow-up between the front desk and control room, concerning critical information that impacts normal operations.  
  • Receive cross training to become proficient in control room operations and other functions to serve as a backup.
  • Conduct surveillance of suspicious persons, packages, and activities, monitor and inspect vehicles and package deliveries, and maintain access control of entrances and secure areas.



  • High School Diploma or GED, with some post-secondary education preferred.
  • A customer service focused person who is professional, courteous, and confident when dealing with all individuals and is not afraid to have the difficult conversations when enforcing department and institute wide policies and procedures.
  • A person who is confident interacting with individuals from diverse backgrounds.
  • Observes situations quickly, analytically and objectively, determining a prompt course of action.
  • Ability to think through a situation, analyze and handle or refer people accordingly.
  • Works independently or as a team member, effectively within the guidelines of standard operating procedures, department rules and regulations.
  • Manages situations courteously, tactfully, impartially, and maintains confidentiality in performance of duties.



High school diploma or GED, with some post-secondary education preferred.

  • Technically proficient in Microsoft Office Suite.
  • Demonstrated ability to effectively communicate verbally, using telephone and radio communications equipment.
  • Demonstrated superior customer service skills, tact, and good judgment in emergency situations, and work calmly and accurately under intense pressure.
  • Ability to walk interior and exterior building tours and ability to carry up to 50lbs.
  • Previous customer-facing experience in retail, hospitality, insurance, healthcare, or related industries is preferred.
  • Working knowledge of alarm system operations and the alarm response requirements is preferred.
  • Knowledge of basic first aid with CPR/AED certifications preferred (will train if not currently certified).



1st shift Part Time: Saturday AND Sunday 0900-1700.  Flexibility to pick up additional shifts during the week as needed is preferred for availability.


The position involves regular and irregular shift work, shift and day off rotations necessary to provide services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included).  Work shifts are normally 8 hours in duration, but may be extended in the event of emergency, personnel shortage, workload or work-in-progress.


Note: If interested in a full-time 3rd shift Physical Security Technician position, please apply here:



This is a part-time, non-exempt position.  The hourly rate for this position will be commensurate with education, relevant work experience, and other qualifications.


This individual will also be eligible for the following Benefits:

  • Medical, dental and vision coverage
  • Employer-sponsored life and AD&D insurance
  • Additional voluntary life and AD&D insurance for employees and dependents
  • Short-term and long-term disability insurance
  • Flexible-spending accounts for health and child/elder care
  • 401 K retirement savings plans with employee/employer contributions


Interested candidates should submit a cover letter and resume as a single combined PDF file.


In your cover letter, please provide us with an example of a time, in your past employment, where you’ve delivered excellent customer service when dealing with a difficult problem.


This position will be open until filled. If you have any difficulty uploading your application or any questions, please email Megan Doerr at 


As Van Andel Institute is a drug and alcohol free employer, all prospective new employees undergo a urinalysis/drug test as part of our pre-employment process. Prospective employees will also undergo a background check (criminal history and misconduct, employment and degree verification).


VAI is actively striving to diversify its workforce and strongly encourages qualified individuals from underrepresented groups to apply. Van Andel Institute is an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. 


This position will be open until filled. If you have any difficulty uploading your application or any questions, please email Megan Doerr at   


About Grand Rapids, MI

Van Andel Research Institute is located in downtown Grand Rapids, MI which is the second-largest city in Michigan and the largest city in West Michigan. Grand Rapids offers a remarkable combination of cosmopolitan atmosphere and small-town warmth, known for its philanthropic and sustainability-driven community, and is ranked one of "America's Top 100 Places to Live."


Located on the banks of the Grand River, Grand Rapids offers all the big-city excitement you would expect from a million-resident metropolis, featuring hundreds of restaurants and nightspots, theaters, museums, sports and concerts. The safe and clean downtown is surrounded by an eclectic mix of walkable neighborhoods. 

With a medical and life sciences industry boom, strong entrepreneurial activity, dedication to green building and living, and innovative employers, Grand Rapids' diverse economy continues to grow, offering endless career opportunities.



This position is located in Grand Rapids, MI. View the Google Map in full screen.