Lead Solutions CX Analyst

The Lead Amazon Connect Solutions Analyst is the primary technical owner and business analyst for Temple Health's enterprise amazon Connect platform. Partnering with operational, clinical, and technical stakeholders, this role designs, implements, optimizes, and supports AI-powered patient engagement solutions. Working alongside the Senior Manager, Customer Experience Systems, the Lead Analyst translates business requirements into scalable 
Amazon Connect solutions and progressively reduces the organization's reliance on external consulting resources.

Qualifications

Education
• Bachelor’s Degree in Computer Science, Information Systems, or related field (Required) or 
• Combination of relevant education and experience may be considered in lieu of degree (Required)

Experience
• 3 years (Required) 
• General Experience with Amazon Connect and AI powered customer and patient engagement tools, 
including contact flows, queues, routing profiles, prompts, routing logic, and Hours of Operation (Required) 
• General Experience gathering business requirements and leading implementations through go live 
(Required) 
• General Experience with Amazon Lex, Contact Lens, Lambda, SQL, Power BI, Quick Sight, Event Bridge and 
SNS (Preferred) 
• General Experience with Epic Integration (Preferred)
Licenses and Certifications
• AWS Cert Solutions Architect (Preferred) 

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals.  Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team.  Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.  At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.