Operations Coordinator

Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.

Best People, Best Solutions, Best Results.

Job Summary:

Qlarant is seeking a dedicated and organized Operations Coordinator to join our team at our Dallas, TX Office. This full-time, regular/at-will position offers a salary range between $43,022.00 and $46,000.00 annually, depending on experience. The Operations Coordinator will act as a liaison to CMS and other governmental entities, ensuring contract compliance and effective communication.

The role involves responding to client inquiries, monitoring deliverables, managing Medicare change requests, and coordinating with various business units to align objectives and deliverables. The successful candidate will manage the CMSARTs system, write reports, prepare presentations, and oversee the approval process for deliverables. Additionally, the Operations Coordinator will provide training and technical advice to team members, coordinate new CMS User ID setups and background verifications, and work with the Quality Director/Officer on ISO initiatives to enhance operational systems and processes. The role also includes facilitating project logistics, participating in or leading committees, and contributing to the company's commitment to diversity and inclusion as an Equal Opportunity Employer.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Liaison to CMS and other governmental entities to obtain/provide information, identify issues and assists with timely responses to inquiries regarding contract.
• Responds to client inquiries via written or oral communications.
• Ensures contract compliance by monitoring deliverables, contract requirements, and communicating Medicare change requests.
• Works with other business units to ensure the effective coordination of objectives/deliverables, establish permissions in systems, perform quality review of deliverables to ensure compliance in accordance with applicable regulations within the scope of work, managing activities, and facilitating project by setting priorities.
• Coordinate and manage the transition of workloads, and serve as the interface with other entities.
• Contractor Administrator for CMSARTs system.
• Writes reports, prepares presentations, and ensures the timely approval by Program Director of deliverables.
• Provides training and technical advice to team members.
• Coordinates new CMS User ID set ups and background verifications.
• Works with Quality Director/Officer on ISO initiatives to improve operational systems, processes and policies to improve information flow, management reporting, business process and organizational planning.
• Facilitates project logistics such as meetings, conference rooms, conference calls, etc.
• Participates and/or leads internal/external committees as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; Organizes or schedules other people and their tasks.

Education and/or Experience                                                  

• High school diploma or GED required
• Associates Degree in business preferred 
• At least 1 years experience in an administrative position; or an equivalent combination of education and experience.

Other Qualifications

• Prior experience working with medical records strongly preferred.
• Prior experience working on government contracts strongly preferred.
• Intermediate proficiency with Microsoft Office to include Excel, Access, PowerPoint, Word and Outlook.
• Working knowledge of Medicare and/or Medicaid protocols for Fraud and Abuse investigations is preferred.  
• Experience working with customer requirements and coordinating reports and deliverables.

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.