Customer Service Support Specialist
Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country.
In addition, our Foundation provides grant opportunities to those with programs for under-served communities.
Best People, Best Solutions, Best Results.
Are you looking for an opportunity to combine your excellent customer service, communication and quality improvement skills with your experience and knowledge in the field of intellectual and/or developmental disabilities? We have an immediate opening for a full-time DD Customer Service Specialist/Project Support person in our Tallahassee office. The ideal candidate will have experience in the field of developmental and/or intellectual disabilities, knowledge of the Developmental Disabilities iBudget handbook and be proficient in Microsoft office products.
Qualified candidates must be bilingual, English/Spanish.
Customer service - Deal directly with Developmental Disabilities iBudget Medicaid Waiver providers, recipients, and other stakeholders primarily by telephone, as well as via email and written communications. Educate Medicaid Waiver providers, recipients, and their families/supports regarding the rationale and scope of the waiver and quality assurance process as well as their rights and responsibilities under the Waiver. Respond to provider inquiries related to Discovery review protocols, expectations, and responsibilities. Resolve complaints from providers or refer them to the appropriate Regional Manager for resolution. Keep up to date on changes in processes and regulatory issues as dictated by the Agency for Persons with Disabilities (APD) and the Agency for Healthcare Administration (AHCA) and can explain them upon request
Project Support - Support administrative functions in the assigned office. Perform administrative functions for team; handle a wide variety of complex and confidential situations. Prepare routine and non-routine documents and/or reports, using word processing, spreadsheets, database, presentation and other office software. Schedule appointments and meetings, give information to callers, and otherwise relieve team of administrative work.
- Multi-lingual (Spanish) capabilities are preferred
- Proficiency in spelling, grammar, punctuation, and proofreading imperative
- Superior office software skills and demonstrated organization skill required
- Must be proficient with MS Excel, Word, PowerPoint, and Outlook
- Must be able to manage calls with customers who are dissatisfied and/or upset; Respond promptly to customer needs; Solicit customer feedback to improve service.
- Able to prioritize, organize, and plan work activities
- Minimum of Associates degree preferred
- Direct experience in the field of intellectual and/or developmental disabilities is preferred.
Qlarant, Inc is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.