Customer Service Rep II

Fields calls and inquiries from the customer with concerns and questions.  Facilitates resolution to the customers problems.  Maintains customer information in computer system.  Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.  Typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

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