Test job Dec 15 with prescreen questions

Fields calls and inquiries from the customer with concerns and questions.  Facilitates resolution to the customer's problems. Maintains customer information in computer system. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.