Technician II - Information Services - Full Time Nights

Long Island Community Hospital has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women's imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our LI Community Hospital staff - Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. For more information, go to licommunityhospital.org, and interact with us on  LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Technician II - Full Time Nights 11:00 PM - 07:00 AM M/T/W/Th/Sun - Information Services - Informati.

In this role, the successful candidate Developing IT professional applying expertise in one or more IT disciplines Provides and maintains a reliable technical infrastructure to effectively serve the customer community This may include running maintaining and troubleshooting systems servers networks and/or desktop environments; responding promptly and effectively to customer problems; directly resolve the problems or escalate to the appropriate resource and monitor its effective resolution Receives general direction work in progress is reviewed routinely

Job Responsibilities:

bull; Performs additional duties as assigned
bull; Technical Skills End User Device administration/configuration/support/troubleshooting Use of tools and utilities :
a Responsible for the implementation installation maintenance and support of End User Infrastructure Support
equipment software and connectivity for PDAs PCs Macintosh and Windows workstations printers LAN AV
Video conferencing telephone b Responsible to implement known solutions to software and hardware problems
and perform basic troubleshooting in their area of expertise c Provide over the phone and on site Tier 2
assistance to users: problem identification instruction and resolution of problems; escalate to Tier 3 when
necessary d Perform diagnostic checks on desktop computers to maintain machine capabilities and freedom
from viruses e Analyzes a chain of events and chooses the appropriate approach or procedure to address a work
task
bull; Customer Service and Communication:a Demonstrate an ability to communicate technical terms MCIT policies
and difficult messages to end users in a service oriented fashion b Provide one on one
instructions/training/guidance to end users and the help desk on use of hardware/software and standard
procedures c Provide exemplary customer service across all levels of the organization; embrace a never say no
attitude when addressing customer issues d Follow established guidelines and standards to communicate
consistent messages aligned with other members of MCIT
bull; Project Participation:a Assist and participate in implementing and planning small projects or projects that are
specific to the tech #39;s assigned department b Involved in the installation rollout and/or upgrade of new software
hardware systems servers networks etc c Participates in testing and evaluating new software hardware
systems servers networks etc and implements prototypes
bull; Administrative Tasks amp; Record Keeping Journal Notes Innotas Entries etc :a Responsible to assist with
creation and maintenance of written documentation on problem solutions tool configurations and end user
documentation b Monitor the assigned desktop queue s in the Front Range ticket system Log real time written
journal entries documenting actions taken on all ticket requests Close tickets within established service levels c
Be compliant with all responsibilities and administrative tasks: Innotas timely journal entries use of standard email
templates etc
bull; ITSM Metrics:a Responsible to resolve specified number of tickets per day b Responsible to resolve percentage
of monthly tickets using remote support tools c Responsible to resolve percentage of monthly tickets at desktop
site using mobile tools and devices d Responsible for publishing ticket updates to self service interface in order to
keep end users apprised of the status of their request e Using established technology technician is responsible
for notifying all users of ticket ownership and contact information f Responsible to close tickets in a timely manner
while striving to reduce the mean time to resolve each issue

Minimum Qualifications:
To qualify you must have a BA/BS degree with 2 or more years of related experience Must be able to lift > 40 lbs May require nights/weekends/off peak hours work occasionally

Qualified candidates must be able to effectively communicate with all levels of the organization.

Long Island Community Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

Long Island Community Hospital is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Long Island Community Hospital's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

Long Island Community Hospital provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $64,787.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here