Applications Analyst I

Job Summary

Provides entry-level application support, documentation, testing, and issue triage for enterprise systems.

Duties and Responsibilities

• Triage application tickets, gather requirements, document issues, test changes, and maintain support materials.
• Assist with user communication, configuration validation, and knowledge base updates.
• Escalate complex requests with complete documentation and context.

Knowledge, Skills and Abilities

Qualifications: 

Relevant degree, certification, or equivalent combination of education, training, and experience. Strong written, verbal, documentation, and customer-service communication skills. Ability to work collaboratively with faculty, staff, students, vendors, and cross-functional teams. Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Education/Experience:

Relevant degree, certification, or equivalent combination of education, training, and experience. Preferred: Higher education technology experience. Experience with Microsoft 365, Teams, SharePoint, OneDrive, endpoint management, cloud services, ticketing, documentation, or project tools. 

Interpersonal Skills:

Strong written and verbal communication skills; ability to collaborate with faculty, staff, students, vendors, and cross-functional teams.

Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Language Ability:

Ability to communicate technical information clearly, maintain accurate documentation, and respond professionally to user questions.

Reasoning Ability:

Ability to troubleshoot, document findings, use sound judgment, and escalate issues appropriately within the assigned role.

Computer Skills:

Technical competencies: Application fundamentals; Customer service; Testing; Documentation; Learning agility.

Supervisory Responsibilities:

None.

Work Environment:

Office, campus, classroom, and technology service environments. Some evening or weekend support may be required based on operational needs.

Physical Demands:

The physical demands described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position primarily involves sedentary work, including extended periods of sitting and working at a computer. Duties require regular use of a keyboard, mouse, and other standard office equipment, as well as the ability to communicate effectively in person and through electronic means. Occasional standing, walking, bending, and reaching may be required. The position may occasionally involve lifting or moving office materials and equipment weighing up to 10 pounds.

Other Demands:

Works with University stakeholders to support institutional technology services; occasional evening or weekend support may be required based on operational needs.

Wage Range:

$23.78 to $28.00 per Hour