Guest Services Coordinator

La Sierra University seeks a highly organized and service-driven professional to serve as Guest Services Coordinator within the Enrollment Services–Recruitment Department. This full-time role is designed for a candidate who thrives in a fast-paced environment and enjoys coordinating logistics, managing resources, and supporting recruitment and enrollment initiatives. The Guest Services Coordinator will oversee hospitality operations that enhance the experience of prospective students, families, and campus visitors. This includes managing campus tours, supervising student tour guides and ambassadors, coordinating event logistics, maintaining hospitality resources, and supporting the enrollment team in student recruitment efforts.

Duties and Responsibilities

Campus Tours & Student Workers

• Coordinate and schedule campus tours for prospective students, families, and groups.
• Recruit, train, and supervise 4-6 student ambassadors/tour guides, ensuring consistency and qualify of visitor experience.
• Develop training materials and ongoing communication strategies for tour guide staff.
• Serve as the primary point of contact for campus visit requests, inquiries, and follow-up.

Event Planning & Coordination

• Collaborate with the Sr. Associate Director of Recruitment on the planning, organization, and execution of major recruitment events, including University Experience, SOAR (New Student Recognition), Open Nest (Open House), and others.
• Coordinate with campus departments to ensure smooth communication and logistics for events and hospitality needs.
• Support the execution of smaller recruitment activities, ensuring guests feel welcomed and engaged. 

Hospitality Resources & Logistics

• Manage and maintain the Welcome Center, ensuring a professional, organized, and friendly environment.
• Maintain inventory of recruitment materials (e.g., travel pieces, scholarship sheets, RFI forms, pens, publications).
• Oversee inventory of t-shirts, swag, and other giveaways for prospective students.
• Coordinate shipments of promotional packages to prospects, applicants, and admitted students.
• Manage and maintain Enrollment Services transportation resources, including the golf cart fleet and departmental vehicles.
• Oversee the university apartment (Viano) used for visiting students, families, and special guests. 

Assessment & Reporting

• Track and analyze visit and event participation data for enrollment management purposes.
• Evaluate effectiveness of tours, events, and hospitality services, providing reports and recommendations to the VP.
• Set the standard for excellent customer service and ensure student staff embody these practices.
• Perform additional responsibilities and tasks as assigned by the Assistant Vice President for Enrollment Services to support departmental goals and ensure smooth operations. 

Knowledge, Skills and Abilities 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a broad and comprehensive knowledge of the admissions process.

Education/Experience:

• Bachelor's degree from an accredited institution is required.
• 1-2 year of experience in event coordination, hospitality, or student services.
• Experience supervising student workers or staff is highly preferred.
• Experience coordinating large-scale events or hospitality functions.
• Prior experience in a higher education or recruitment setting is highly desirable. 

Required Skills:

• Excellent verbal and written communication skills.
• Strong organizational and logistical management abilities.
• Proficiency in Microsoft Office Suite and other relevant applications.
• Ability to manage multiple projects and deadlines simultaneously.
• Customer service oriented, with the ability to lead and supervise student staff.
• Problem-solving and critical thinking skills with strong attention to detail.
• Flexibility to adapt to changing needs during recruitment cycles. 

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public as this position frequently communicates complex information. 

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite, as well as Goldmine knowledge preferred. Must be able to type a minimum of 50wpm.

Certificates and Licenses:

Valid CA Driver License

Supervisory Responsibilities:

Supervises student workers.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts (fax machine, printers) and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl.

Other Demands:

Will have frequent contact with others outside of workgroup, both inside and outside the university. Results have major implications on the management and operations of an area within a department.

Must have excellent communication skills through verbal communication and non-verbal communication. Must also have excellent organizational skills and know how to use and converse by telephone.

Wage Range: $20.81 - $24.50 per hour, plus generous benefits

·       Comprehensive health coverage available

·       Tuition Assistance

·       10 Paid Holidays

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