International Office Coordinator/DSO

Job Summary:  The Office Coordinator works under the supervision of the Director of International Student for matters relating to the pre-I-20 and I-20 processing, reporting, and compliance.

Duties and Responsibilities 

• International Office Coordinator will oversee the daily operations of the International Office.
• International Office Coordinator will have an official signatory role as a Designated School Official (DSO). A DSO is responsible for overseeing student compliance with the Student and Exchange Visitor Information System (SEVIS) and USCIS regulations, ensuring that international students are able to maintain their legal immigration status while enrolled. The role includes providing guidance, support, and regulatory assistance.

• Maintain and update student records in SEVIS database.
• Issue forms I-20 (Certificate of Eligibility) for F-1 visa students.
• Accurate and timely report on international students’ status, including enrollment, address changes, academic progress, program, completions, and changes in student status.

• International Office Coordinator will be a member of NAFSA (Association of International Educators), belong to a minimum of two NAFSA Networks, and attend the regional NAFSA Conference.

• To ensure La Sierra University’s compliance with USCIS regulations and SEVP (Student and Exchange Vistor Program) policies.
• Importance of staying updated on changes in immigration policies and ensure that La Sierra and its students remain compliant with these changes.
• Monitor students’ immigration status and assist them in maintaining F-1 status.

• Develop and coordinate processes for responding to questions and concerns from international students related to immigration issues, application, and registration.

• Advise and assist international students on immigration regulations, including visa processes, work authorization, travel, and maintaining status.

• Prepare and submit timely and accurate immigration paperwork, filing, and database support in our TerraDotta software system.
• International Office Coordinator will assist in coordinating orientation typically 3-5 days prior to start of Fall, Winter, and Spring Quarters, as well as, assist in immigration, tax, and employment workshops.
• Provide excellent service to customers (students, faculty, staff, and community members) who visit the Office of International Student Services.
• Survey students during the year to monitor their campus experiences, cultural events, and office efficiency.
• Assist with coordination of special events (International Education Week, Off-campus cultural experiences, etc.)
• Supervise one student employee.
• Assist International Student Association with planning extracurricular social activities and driving to different cultural venues.
• Complete miscellaneous duties as assigned by supervisor.

Knowledge, Skills, and Competencies

• Knowledge of office procedures and computer software systems (Excel, Microsoft Office Suite). Strong typing skills a must.
• Strong organizational, communication, and counseling skills.
• Attention to detail and accuracy in reporting.
• Problem-solving attitude to approaching issues, while exercising independent judgment and ethical decision-making.
• Help maintain the International Student Services web page, Instagram, and Facebook pages.
• Ability to work with diverse student populations and handle sensitive information with confidentiality.
• Bilingual skills are preferred.

Credentials and Experience

• Bachelor degree preferred.
• Experience in international educational with knowledge of USCIS, SEVP, and SEVIS regulations preferred.
• Minimum two years of office experience.
• Must be a US citizen or LPR.
• Must be reliable, accurate, flexible and work well both independently and as a team player.
• Banner experience preferred.
• Possess a Driver’s License

Physical/Mental Demands

• Challenging, dynamic, and fast paced office environment that can be stressful due to the number and diversity of students requesting assistance and requiring quick updates to I-20s.
• Physical labor is minimal.
• Some weekend and after hour work may be required

Wage Range: $20.81 to $24.50 per hour, plus generous benefits

• Comprehensive health coverage available

• Tuition Assistance

• 10 Paid Holidays

• FSA, Pet Insurance, Legal Services, Identity Protection Services, and more!