Director of Enrollment Systems (998663)

Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts and is strongly committed to enhancing equity, inclusion, and diversity.  These values are central to our mission.  We strive for a climate of respect and inclusiveness that welcomes and supports members from diverse backgrounds and life experiences, is committed unreservedly to open and free inquiry, and deliberately seeks out multiple perspectives. 

Xavier University’s Office of Enrollment Systems invites applications for the Director of Enrollment Systems, who plays a critical leadership role in managing and optimizing the university’s CRM (Technolutions Slate) and enrollment technology ecosystem. This position oversees the Undergraduate, Graduate, and Re-recruitment Slate instances, ensuring they effectively support recruitment, admission, and retention strategies. This position reports to the Executive Director, Prospect Management & Recruitment Operations, Enrollment Management.  The position has the option to be fully remote or hybrid from Xavier’s campus in Cincinnati, OH.

Duties and Responsibilities: 

Strategic Leadership & Campus Collaboration:

• Plays a critical leadership role in managing and optimizing the university’s CRM (Technolutions Slate) and enrollment technology ecosystem. This position oversees the Undergraduate, Graduate, and Re-recruitment Slate instances, ensuring they effectively support recruitment, admission, and retention strategies.
• Leading a team of three, this position is responsible for the strategic oversight, configuration, and continuous improvement of Slate to enhance efficiency, data integrity, and user experience. They will provide high-level project management, delegate responsibilities, and mentor their team to execute system enhancements, reporting, and automation initiatives.
• Collaborate closely with Strategic Enrollment Management leadership, IT, Marketing, and institutional partners to align system capabilities with institutional goals. This role requires a deep understanding of CRM best practices, enrollment operations, and data-driven decision-making to drive innovation and optimize the prospective student and applicant experience.
• Provide vision and direction for the effective use of Slate across Undergraduate, Graduate, and Re-recruitment efforts.
• Build and maintain relationships with key campus partners, including IT, Institutional Research, Marketing, Financial Aid, and Student Affairs, to ensure enrollment systems align with institutional goals.
• Develop and implement best practices for CRM usage, data management, and communication workflows across campus stakeholders.
• Develop and implement processes and documentation for quality control and data standards.
• Offer education, training, and resources to internal teams and campus partners, ensuring they can effectively use Slate to support their goals.

 Project Management & Team Leadership:

• Oversee and prioritize projects related to Slate functionality, enhancements, and system integrations.
• Delegate tasks to the enrollment systems team, ensuring efficient workflow and timely project completion.
• Provide mentorship and professional development opportunities for the team, fostering expertise in Slate and enrollment technology.
• Ensure documentation of processes and projects to support long-term sustainability and knowledge transfer, as well as business continuity.

 Troubleshooting & Problem Solving:

• Serve as the escalation point for system-related issues, providing guidance and troubleshooting support to the team.
• Analyze and resolve technical challenges, data discrepancies, and user-reported issues within Slate.
• Collaborate with IT and Slate support teams to implement solutions for system bugs, process inefficiencies, and functionality improvements.

Data Integration & System Integrity:

• Monitor system performance, ensuring smooth day-to-day operations for all users.
• Oversee the successful and accurate transfer of data between Slate and Banner, ensuring proper mapping and system alignment.
• Work closely with IT and Institutional Research to maintain data integrity, troubleshoot errors, and optimize workflows between Slate and Banner.
• Ensure compliance with data security standards and university policies related to student records and enrollment data.
• Regularly audit data feeds, troubleshoot discrepancies, and implement enhancements to improve data reliability and reporting accuracy.

Data Custodian Role:

• Serves in the role of data custodian, representing Strategic Enrollment Management for the University-wide data custodian committee.
• Operates and implements data integrity and enterprise-level data management technology standards in order to strengthen enrollment systems technical functionalities and performance.
• Takes part in any University-wide data custodian projects as needed by the data custodian committee. 
• Complete other duties as assigned by supervisor.

Qualifications and Experience: 

Required:

• Attentive to detail and have the ability to function in a multi-tasked environment
• Excellent written and verbal communication skills
• Ability to work collaboratively with a diverse community of students, faculty, and other staff members
• Bachelor's degree
• Three to five years of related work experience

Preferred:

• Master's degree preferred, in Management Information Systems, Information Technology or Computer Science
• High Proficiency with Technolutions Slate CRM

To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University's website by March 10, 2025. 

Benefits:

Xavier University offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and employment class.

·         Comprehensive insurance plans including medical, dental, vision, and prescription coverage.

·         Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account.

·         Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.

·         Generous paid time off work options including vacation, sick leave, and holidays.

·         Tuition remission for employees and their eligible dependents.

XAVIER UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER committed to enhancing equity, inclusion, and diversity. All qualified applicants will receive consideration for employment without discrimination on the basis of race, skin color, ethnicity, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.