Exception Mail Processing Specialist II

World Vision is hiring a Exception Mail Processing Specialist II to serve within the Donation Processing Department.

At a Glance

Role: Exception Mail Processing Specialist II

Reports to: Supervisor, Donation Processing

Location: Federal Way, WA, Hybrid

Required Experience: Two-year technical or junior college degree or equivalent 4 years of work experience preferred. 2-3 years of work experience posting funds and performing research/analysis of accounts or related training. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.

Work Authorization: Must be authorized to work in the U.S.A for any employer.

Estimated hiring range: $22.90 – $26.50

The Job

Accurately process electronic funds and credit card accounts; research, analyze and post funds to resolve error and special request accounts. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

Responsibilities will include

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
• Process credit card, EFT and check transactions for extensive specialized donation categories to ensure accurate posting of donor's contributions per donor instructions.
• Operate the donor accounting system, which requires advanced knowledge of multiple screens related to donor accounts.
• Access internal databases in order to perform complex research and ensure accurate posting of donor's contributions.
• Verify donor intent as needed through direct telephone contact and make appropriate maintenance updates to donor accounts.
• Process electronic funds and credit card activity from multiple sources (mail, phone, web and internet), which includes adding and deleting donors to the credit card system; ensuring daily transactions are sent to the bank; contacting financial institutions for payment authorization; handling chargebacks for account charges or cancellations, etc.
• May be responsible for quality control of system generated letters, ensuring letter content is accurate.
• Process all documents requiring adjustments: analyze, research and correct posting errors.
• Initiate calls to donors and/or financial institutions to acquire information needed to process donations; receive incoming calls from DCS, donors and banks and respond to inquiries appropriately, providing excellent customer service.
• Work collaboratively with team members when assigned to work as a member of a team.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.
• Perform other duties as assigned.

You Bring These Skills

• Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.
• Teamwork: Promotes and generates cooperation and teamwork among internal and external contacts while working to achieve collective outcomes.
• Flexibility/Adaptability: Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance. 
• Quality Orientation: Looks for improvements in processes to meet or exceed expectations.
• Customer Service Orientation: Demonstrates concern about meeting customer needs in a manner that provides satisfaction using available resources. 
• Communication: Presents ideas articulately. Uses effective listening skills to promote the free flow of information.
• Computer Skills: Demonstrates effective computer skills, including use of Microsoft Office Suite, intranet and Internet.

Requirements

Two-year technical or junior college degree or equivalent 4 years of work experience preferred. 2-3 years of work experience posting funds and performing research/analysis of accounts or related training. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.

Salary & Benefits

WVUS Pay Grade Level: 217

Estimated hiring range is: $22.90 – $26.52

The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws. A different range may apply in certain locations.

About World Vision

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.

What Happens Next?

Due to the high volume of applications, only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.