Exception Mail Processing Specialist II

World Vision is hiring an Exception Mail Processing Specialist II to serve within the Donation Processing department.

At a Glance 

Role: Exception Mail Processing Specialist II

Reports to: Supervisor Donation Processing

Location: Federal Way, WA   

Required Experience: Two-year technical or junior college degree or equivalent (four years) work experience preferred. Work experience posting funds and performing research/analysis of accounts or related training and experience; 2-3 years. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.

Work Authorization: Must be authorized to work in the U.S.A. for any employer.

Estimated Pay Range: $21.73- $22.50 per hour

The Job

World Vision is looking for an Exception Mail Processing Specialist II to accurately process electronic funds and credit card accounts; research, analyze and post funds to resolve error and special request accounts. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

·       Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer.

·       Process pledge and non-pledge money transactions for extensive specialized donation categories to ensure accurate posting of donor's contributions per donor instructions.

·       Operate the donor accounting system, which requires advanced knowledge of multiple screens related to donor accounts.

·       Access internal databases in order to perform complex research and ensure accurate posting of donor's contributions.

·       Verify donor intent as needed through direct telephone contact and make appropriate maintenance updates to donor accounts.

·       Process electronic funds and credit card activity from multiple sources (mail, phone, web and internet), which includes adding and deleting of donors to the credit card system; ensuring daily transactions are sent to the bank; contacting financial institutions for payment authorization; handling chargebacks for account charges or cancellations, etc.

·       May be responsible for quality control of system generated letters, ensuring letter content is accurate.

·       Process all documents requiring adjustments: analyze, research and correct posting errors.

·       Initiate calls to donors and/or financial institutions to acquire information needed to process donations; receive incoming calls from DCS, donors and banks and respond to inquiries appropriately, providing excellent customer service.

·       Perform other duties as assigned.

·       Work collaboratively with team members when assigned to work as part of a team.

·       Keep informed of organizational announcements, activities and changes via regular reading of the WVUS Intranet and other corporate communication tools.

Your Education and Experience: 

Two-year technical or junior college degree or equivalent (four years) work experience preferred. Work experience posting funds and performing research/analysis of accounts or related training and experience; 2-3 years. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.

Salary Range & Benefits: 

WVUS Pay Grade Level: 217

Estimated Pay Range is $21.73- $22.50 per hour

The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws. A different range may apply in certain locations. Please indicate your salary expectations in the application.  In addition, we have a robust and comprehensive benefits package to round our total compensation package. Click here to learn more. 

About World Vision:  

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.

What Happens Next?  

Due to the high volume of applications, please note that only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.