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The Intersection of Calling & Career

Senior Public Relations Manager, Risk & Crisis Management

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The Intersection of Calling & Career

World Vision is now hiring for Senior Manager, Risk & Crisis Management. 

01 At a Glance     

Role: Senior Public Relations Manager, Risk & Crisis Management  

Level: Senior (8 years minimum experience required, individual contributor)

Must-Have Experience: A bachelor's degree or 8 years of equivalent work experience. In addition, this senior-level role required at least 8 years of work experience in journalism, public relations, crisis management, or communications including professional media relations experience for a large, complex organization or church in the US. Must include 3 years of risk or crisis communications experience. Direct work experience with journalists in national news organizations is required. Serve as a spiritual role model and facilitator of risk mitigation and consensus building within the context of highly sensitive work that requires collaboration across multiple stakeholders. Possess strong written communication, investigative and exhaustive research skills, sharp intuition, judgment, and analytical skills. Ability to influence decision-making and advise senior leaders on appropriate responses to complex humanitarian issues, program challenges, and organizational policies and being comfortable being a truth-teller to power in a way that demonstrates God’s love.

Salary Range: $82,632.63 - $131,997.59. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. The typical hiring range is $95,000 - $107,500. See the “Salary Range & Benefits” section below for more details on our compensation and benefits.

Location: Remote within the United States. The role can be based in over 40 states.

Benefits: Yes. Click here to learn more.

Company Size/Type: 1000+. Non-profit charitable organization. Together, we empower the most vulnerable children to overcome poverty and experience the fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.  

02 The Job At World Vision USA We have over 70 years of experience working with communities, donors, partners, and governments to create opportunities for better futures for vulnerable children … even in the toughest places. 

As Senior Public Relations Manager of Risk & Crisis Management, your expertise will be brought to bear on work that is close to the heart of God (in the spirit of  Matthew 25:34-40). See yourself leading the thinking on issues that protect and strengthen the reputation of our storied 70+ year organization. Your focus will be centered around the most complex risk and communications issues facing our organization and the larger humanitarian development community today. Report to the Senior Director of Public Engagement and join our larger 9-person Public Engagement team bringing your sound judgment and seasoned public relations experience to lead business-critical communications functions for a diverse and challenging range of donor and partner trust topics.   

As a strong fit for this role, you’ll gracefully work at a senior level and possess the gifts of working effectively in a matrixed global organization, a knack for building strong working relationships quickly, possess an extensive and ever-growing set of media relations and social media skills, including strong writing skills and a proven background successfully handling business-critical issues management scenarios, and strategic instincts balanced with a bias for action. See yourself working with key business leaders and frontline staff in and outside of our immediate team at World Vision USA as well as with our World Vision International global partnership to develop and execute messaging, communications strategies, and timely responses to complicated and changing news cycles. The role will have you regularly interacting with the media on fast-moving issues with complex narratives. Be inventive along the way. Embrace the challenge of looking at your work from all angles and identify ways to innovate and introduce process improvement.  

You’ll be joining the team that flipped the script on child sponsorship with the introduction of Chosen®, recognized by AdWeekMediaPostUpworthyChristianity Today, and winner of two 2020 ANA REGGIE Awards. We're honored to say World Vision USA has earned a 4-star rating (out of 4) with Charity Navigator as well as having received GuideStar's Platinum Seal of Transparency for voluntarily sharing the measures of progress and results we use to pursue our mission. And fundamental to your life: you’re inspired by your faith in Jesus to love God and love your neighbors. Does this sound like you? Want to be a part of creating the future of this incredible organization? We’d love to hear from you.

03 What success looks like  (1) You consistently demonstrate leadership to the organization by preparing for and managing issues with the potential to damage World Vision’s reputation with an emphasis on leading internal stakeholders to prevent or mitigate reputational risks.  (2) You demonstrate deep knowledge of issues of special concern to key World Vision audiences, that is, donors, church partners, businesses who partner with us, foundations, the humanitarian relief and development community, media outlets, charity watchdogs, and our diverse staff both here in the US and around the world. (3) Able to respond quickly to reputation issues - which can develop any time of the day or night - to ensure frontline and senior staff are equipped with clear written materials. (4) You model exemplary integrity in your work as well as challenge and inspire the organization to do the same.  

04 Additional skills we're interested in Your direct experience managing high-risk media issues along with your adept ability and commitment to understanding and staying current on the most complex societal issues facing our country and how they factor into managing and protecting our reputational risk. Your deep and thorough understanding of the Christian church in the US. Your ability to serve as a spiritual role model within the context of highly sensitive work that requires collaboration across multiple stakeholders. Your strong written communication, investigative and exhaustive research skills, sharp intuition, judgment, and analytical skills. Possesses an ability to be a truth-teller to power in a way that demonstrates God’s love.

05 Salary Range & Benefits Your compensation and benefits are important to you so they’re important to us. $82,632.63 - $131,997.59. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. The typical hiring range is $95,000 - $107,500. Job offers within the range are based on relevant job qualifications and pay equity. World Vision employees see our Salary Administration Guidelines and My Life My Benefits pages on our organization intranet known as The Vine. Please indicate the range you're targeting when asked during the application process. In addition, we have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more (this position is a grade 226). Additionally, merit, auto allowance, and relocation are available to eligible employees based on existing plans.     

06 Where this job could take your career World Vision U.S. is a part of the larger World Vision International partnership. Globally, we have 34,000+ staff working in nearly 100 countries. Just over 1000 of us call World Vision U.S. home. You'll have opportunities to advance within our robust and talented group of professionals as you continue to stretch and grow your career for the future.    

07 About World Vision U.S. When you work at World Vision, your passions and talents come together to help meet the greatest needs in the world today. We tackle poverty at its roots, with a focus on helping the most vulnerable children overcome poverty and experience the fullness of life. Our staff around the world are committed to demonstrating God’s unconditional love for all people by serving every child we can, of any faith or none. And we are one of the world’s most trusted charities, with more than 70 years of experience working alongside communities, donors, partners, and governments to create opportunities for better futures for vulnerable children ... even in the toughest places. Are you feeling called to explore joining us?    

08 Let your work be your faith in action In 2021 an estimated 5 million children under the age of 5 years died, mostly from preventable and treatable causes (USAID, WHO). That’s why we’re looking for someone who is ready to place their expertise behind helping the world’s most vulnerable children experience life in all its fullness. As a marketer and innovator at World Vision, your work will help create new, dignity-affirming experiences for donors, drawing them closer to God’s heart for children living in some of the hardest contexts in the world. Every innovation you work on will help influence whether someone chooses to help today or not. If not you, then who? 

09 To Apply Press the appropriate button on this page.   

10 What happens next? Glad you asked. We owe you that and strive to not leave you wondering. We review applications nearly every day assessing the strength of fit for the role. Sometimes questions arise on our end, so we message you to learn more. Short-listed candidates are contacted for an initial conversation with our recruiting staff. Moving deeper into our selection process you can expect to interview 1:1 with a hiring manager. Finalists normally participate in a panel interview where the opportunity to meet additional members of our staff lends itself to a 360-degree view of the role. Our most valuable resource is our talented staff. Our goal is to fill this vacancy with the right person in the shortest amount of time, so we have all hands on deck to move this important work forward.  

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Working Environment / Conditions

Standard office environment. US domestic and overseas travel is required. Must be on-call to respond to urgent situations at all times.

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