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Manager, Digital Experience



Tracking Code

6715

Deliver standout digital experiences while changing the world for good!

 

At a Glance  

Role: Manager, Digital Experience

Reports to: Director, Digital Experience

Location: Remote. Slight preference to headquarter location: Federal Way, Washington.

Travel: Minimal depending on location or project 

 

The Job 

Are you passionate about delivering digital experiences that differentiate brands in the eyes of their customers? Are you a servant leader and a coach? Do you consider “design” go beyond UI/UX to all customer touchpoints and interactions? Are you a current or former Product Manager, UI/UX Program Manager, or a senior level UI/UX Designer with a strategic business perspective? Are you versed in Human Centered Design techniques, Lean UX, or have a track record of being committed to customer input in the design process, and an agile test and learn approach to digital product development? Are you committed to data-driven optimization? Do you want to use your God-given superpowers to change the lives of people all over the world for the better? If so…keep reading

World Vision is looking for a Manager of Digital Experience to help us transform the digital experience for our donors. Our Digital Experience team designs experiences that change lives both for our donors and for the children we serve. Design plays a critical role in shaping what those experiences are, and we’re looking for someone who can lead us into the future by guiding a team to execute our Digital Experience strategy.

You’ve never met an organization quite like World Vision. 

We’re not broadly recognized, but we are one of the largest faith-based non-profits in the world. Each year we raise more than $1B in financial support for our programming in nearly 100 countries. Our reputation is stellar, with a long history of top ratings from charity watchdogs, and a large body of independent research that documents the enduring effectiveness of our work. We tackle the root causes of poverty and injustice and are working in the places that are the most difficult for children. 

We are also a team of digital experience professionals that are serious about our craft. Our Product Management, UX/UI Design, Analytics/Usability, and Content Creators and Content Marketing disciplines work together with our software development team to deliver our core web site, eCommerce, web and mobile apps, and donor service portal.

If you join us, you will experience what it is like to be your whole self at work (spiritually and professionally). You will be challenged to grow in your faith and professional skills, and you will work hard. But in the end, you will experience the joy of using your giftings for kingdom work that transforms lives. 

Are you up for this challenge? If so, read-on and apply below. 

 

The Work 

We have a vision for the ideal donor experience and Design is the thing that will bring it to life. We make end to end experiences intended to motivate, facilitate and inspire our donors to respond to God’s call to serve the poor. The next 18 months are pivotal for us, here is a sampling of what we would ask you to help tackle.

  • Reimagine our core digital experiences (https://www.worldvision.org/https://donate.worldvision.org/, org and new web and mobile apps) with our ideal donor experience research guiding the vision
  • Redesign our flagship product experiences (Child Sponsorship) and launch a new one (for Monthly Giving)
  • Launch an experience for kids that builds activates their empathy, broadens their world view, and connects them with kids all over the world
  • Test and learn into using a customer data platform (CDP) to leverage our first party data to give our donors a personalized experience
  • Ramp up design velocity for our innovation pipeline and deliver organizational learning and business growth in the process
  • Support go-to-market for our largest capital campaign ever, where we will raise billions (with a b) to end extreme poverty by 2030
  • Invest in continuous improvement of our staff toward a best-in-class approach to developing design for digital platforms

Responsibilities 

You will spend about half of your time managing, coaching, and speaking into the work of your team. They are a talented group of Product Managers (2-3) and UI/UX Designers (2-3) responsible for developing and executing our digital roadmap, building business cases, creating and optimizing experiences for our digital platforms. You will be responsible for guiding the successful execution of World Vision US’ Digital Experience strategy. The other half of your time will be working upstream of execution with our internal product, segment and channel marketing partners aligning to WVUS go-to-market strategy and the digital roadmap.

  • Primary Responsibilities
    • Coach and develop a team of UI/UX Designers and Product Managers
    • Ensure alignment of your team’s work to World Vision’s digital roadmap and go-to-market strategy
    • Contribute to filling the digital roadmap with strategically validated initiatives
    • Refine and strengthen our design thinking capabilities and test and learn methodologies for experience delivery
    • Establish design practice as a service within the organization, providing consulting and facilitation of the co-creation of experiences with our business units
    • Develop productive, collaborative relationships across the organization
    • Own the success of our web platforms (core web site, eCommerce, and donor portal through a data-driven perspective)
    • Justify and secure funding for innovation projects
    • Oversee the delivery of a design system that will improve our quality and time to market
    • Managing execution in an agile environment in sync with the entire digital team
  • Secondary Responsibilities (Ideally you have experience with most of these)
    • Hiring and performance management
    • Budgeting and business case building for equipping team
    • Human Centered Design approach to developing content and digital experiences
    • Collaborate with other Digital Experience Team managers (Operations and Content Marketing) on team process and continuous improvement
    • Facilitate focused design sprints solving specific design challenges
    • Communicate results and the underlying drivers to senior management

 

The Team 

As a Manager, Digital Experience, you report to the Director of Digital Experience and serve as a manager within the Digital Experience team. In addition to your team, the Digital Experience team includes Content Strategy/Development, Content Marketing and Social Media, UX Research, Analytics, Program Management and Web Production.

Delivering experiences will include collaboration with our broader team of collaborators, which includes Digital Marketing, Development & Delivery, and Marketing Automation. You will be a true cross-divisional player, a unifying force for building seamless collaboration that results in cohesive experiences for our donors. 

 

Requirements 

  • Bachelor's degree or equivalent work experience (8 years).
  • In addition to education or education equivalent, requires 5-7 years of experience related to digital marketing, digital operations and or digital product development.
  • Must be currently authorized to work in the United States

Skills 

  • First hand experience as a Product Manager, UI/UX Program Manager or UI/UX designer with strategic business perspective
  • Track record of coaching, mentoring and enabling direct reports to develop sub-strategies, as well as own and drive execution
  • Proven ability to use influence to unify teams around a common challenge
  • Experience/Product design consulting
  • Productive collaborative history with both marketers and technical professionals
  • Effective prioritization and delegation
  • Experience using agile work-tracking tools (e.g. JIRA)
  • Capable of juggling and driving several projects at once
    • Thrive under pressure
    • Able to work with minimal oversight

 

Where This Job Could Take Your Career 

The intersection of calling and career means that people want to stay at World Vision. As a Manager of Digital Experience you may qualify to advance as a successor to the Director of Digital Experience, an Internal Agency leader, or as a Product or Segment marketing leader in the organization.  Additionally, World Vision USA is part of the larger World Vision International Partnership, opening up a world of opportunity for work across the partnership. Globally, we have over 34,000+ staff working in nearly 100 countries (~1,000 staff with World Vision US).  

 

More About World Vision  

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For over 70 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.   

 

Salary Range & Benefits  

Your salary is important to you, so it’s important to us. Please share your salary expectations with us in the application process to get the conversation started. We also have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more. 

 

What happens next?   

We review applications nearly every day assessing fit for the role. If questions arise on our end, we will message you to learn more. Please make sure to submit your resume as a PDF attachment and cover letters are encouraged! Short-listed candidates will be contacted for an initial phone conversation with a recruiter. Our goal is to fill this vacancy with the right person in a short amount of time. All interviews will be virtual at this time.


Job Location

Remote

Position Type

Full-Time/Regular

Working Environment / Conditions

Standard office environment.

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