At Make-A-Wish® America, we are more than just a workplace — our mission is transformative. Together, we fulfill life-changing wishes for children with critical illnesses. Inspired by one boy's wish to become a police officer, Make-A-Wish has, with the help of our volunteers, donors, staff, and supporters, granted over 600,000 wishes worldwide, making a profound impact on countless lives.

THE TEAM 

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child.  

THE ROLE 

The Salesforce Administration & Support role supports the Salesforce ecosystem by liaising with a team of Salesforce professionals, IT personnel, and functional leaders to ensure that the business is provided support and Salesforce related tools fit business needs.

WHERE YOU COME IN 

As the Salesforce Admin & Support you will be responsible for managing the internal Salesforce Support queue, providing administration of the organization’s Salesforce environments, as well as partnering with internal and 3rd party teams for development and testing. Knowledge of Salesforce technology is paramount, but a key to success will be the ability to listen and to build relationships with a diverse set of business partners and team members.

Duties and Responsibilities:

· Manage day-to-day Salesforce orgs and app integrations and troubleshooting.

· Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations.

· Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.

· Effectively document and communicate Salesforce changes and release updates to end users and stakeholders.

· Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce.

· Provide support to end users to improve their productivity and application knowledge, building users confidence and competence.

· Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements.

· Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users.

· Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities.

WHAT YOU’LL NEED 

Knowledge and Abilities

· Previous experience as a Salesforce.com administrator.

· Experience managing, triaging, responding to and resolving user issues.

· Strong analytical and product management skills with an understanding of how to interpret and translate customer business needs into operational requirements and recommend solutions to expand system functionality, improve scalability, and manage cost.

· Demonstrated ability to meet deadlines, handle and prioritize simultaneous clients’ requests, and manage laterally and upwards.

· Creative and analytical thinker with strong problem-solving skills.

· Interpersonal communication skills are a must, as well as the ability to work well in a team environment.

Qualifications

· 5+ years of total experience with 2+ years of experience as a Salesforce.com super user or junior administrator.

· Detailed understanding of Salesforce development environments, with the ability to build custom apps and objects, fields, processes, custom views, and other content of intermediate complexity.

· Salesforce Admin Certification required.

· Bachelor's degree in computer science or a related field or equivalent experience required.

· Experience with Salesforce NPSP preferred.

· Exposure to DevOps, CI/CD processes and code versioning systems such as Github is a plus.

Working Conditions

· Ability to thrive in a remote environment.

· Some travel required.

· May require work outside a traditional Monday-Friday work week, and normal business hours.

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave   

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes.   As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:  

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.  
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.