At Make-A-Wish® America, we are more than just a workplace — our mission is transformative. Together, we fulfill life-changing wishes for children with critical illnesses. Inspired by one boy's wish to become a police officer, Make-A-Wish has, with the help of our volunteers, donors, staff, and supporters, granted over 600,000 wishes worldwide, making a profound impact on countless lives.

THE TEAM 

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child.  

THE ROLE 

 The Senior Salesforce Administrator will be working as part of Make-A-Wish’s (MAW) Enterprise Applications department that delivers excellent digital products. This individual will work with internal product management and cross-functional teams and is responsible for building, testing, deploying, and supporting features on our Salesforce platform. This role is critical to leading MAW in building and maintaining a best-in-class CRM to support the needs of our federated chapters across the US. This administrator role owns declarative solutions development, advanced troubleshooting & technical support, and lastly release management in our sandbox & production Salesforce environments.

WHERE YOU COME IN 

As a Lead Manager, Senior Salesforce Administrator at Make-A-Wish America you will have the following responsibilities:

· Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.

· Actively troubleshoot any issues that arise during testing, catching and resolving issues before launch

· Effectively document and communicate Salesforce changes and release updates to end users and stakeholders.

· Effectively collaborate with cross-functional teams including business analysts, developers, administrators, and project managers to ensure successful delivery of Salesforce projects.

· Lead by example through thoughtful use of written communication and client presentation

Strategy & Planning:

· Select & deploy appropriate CI/CD tools. Establish and iterate ways to automate & improve release cycle processes

· Design procedures for system troubleshooting & maintenance

· Provide release management mentorship for junior team members

Operational Management:

· Deploy updates and fixes, and provide advanced technical support

· Perform root cause analysis of production errors and resolve technical issues

WHAT YOU’LL NEED 

Knowledge and Abilities

· Strong knowledge of Salesforce configuration, customization, and development using Lightning Components, Flow, and other declarative Salesforce technologies.

· Enough knowledge of Apex, Visualforce, and SOQL to review, verify, and validate the software code developed in the project

· Proven experience as a Salesforce Administrator, with a track record of successful Salesforce implementations.

· Deep understanding of Salesforce platform capabilities, including Nonprofit Success Pack (NPSP), Sales Cloud, Service Cloud, and Community Cloud.

· Strong knowledge in DevOps, CI/CD processes and code versioning systems.

· Strong knowledge in the release and change management processes and practices.

Qualifications

· Bachelor’s degree in computer science or related field, or equivalent work experience.

· 4+ years in a Salesforce Administrator role.

· Salesforce Administrator Certification required; Advanced Administrator Certification preferred. Other Salesforce certifications (Platform Developer 1 or 2, App Builder, Sales/Service Cloud) is a plus.

· Knowledge of Salesforce Sales Cloud and Nonprofit Success Pack.

· Experience working with DevOps, CI/CD processes and code versioning systems such as Github or others.

· Experience working with release management tools such as Gearset or others.

· Experience working in/with the nonprofit sector with an understanding of fundraising principles is a plus.

· Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Agile.

Working Conditions

· Ability to thrive in a remote environment.

· Some travel required.

· May on occasion require work outside a traditional Monday – Friday work week, and outside of normal business hours.

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave   

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes.   As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:  

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.  
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.