At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM   

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 58 Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Information Technology team is focused on providing innovative solutions across these key areas: Operations, Security, Applications, Infrastructure, Governance, and Analytics. 

THE ROLE   

The IT Project Manager is responsible for planning, initiating, and leading information technology projects at Make-A-Wish® America. This project manager will work closely with IT and cross-functional business teams to develop and execute project plans for technical efforts across a variety of software, infrastructure, and/or data related initiatives that support the organization’s strategic plan. 

WHERE YOU COME IN   

As the IT Project Manager you will:   

• Demonstrate experience in leading a portfolio of technology projects across various IT departments and disciplines. Heavy focus on infrastructure projects is a strong plus.
• Manage multiple projects at once, keeping all responsible parties on task, on schedule, and on budget.
• Experience in driving software development initiatives, including detailed knowledge of the software development lifecycle and various development methodologies, including waterfall and agile.
• Ability to recognize opportunities to increase efficiency and effectiveness of IT processes to ensure that the organization gets the most value out of IT initiatives.
• Experience in framing key business requirements questions to answer, managing complex scheduling, and resolving scope challenges with project stakeholders.
• Facilitate engagements that encourage collaboration and transparent, consistent communication between the IT team and its many constituents.
• Have a big picture view of opportunities, with the ability to define tactical implementation plans.
• Track cost, manage budgets, and identify cost savings opportunities to maximize ROI.
• Understand organizational dynamics, navigates expertly and can achieve success in a consensus driven, team-oriented environment.
• Oversees a portfolio of initiatives for one or more applications and/or technical infrastructure initiatives and reports regularly on program/portfolio health, resourcing, cost, and risk.
• Identify opportunities to optimize IT project processes and engages with stakeholders to assess gaps and identify solutions.
• Use critical thinking to evaluate business requirements, formulate strategies for schedule management/risk mitigation, and make recommendations on project phasing/structure.
• Take a position of leadership on projects where IT resources are required and removes obstacles, surfaces challenges or risks, and seeks out solutions proactively, working with subject matter experts in IT and cross functional teams to assess impact to the broader IT                ecosystem. 

WHAT YOU’LL NEED 

• 5+ years professional experience in demonstrated project management skills including project planning and control, and risk management, strategy and/or consulting required.
• PMI Certification is preferred.
• Strong computer skills required, specifically in Microsoft Office applications, including Visio.
• Experience with project management technologies. Smartsheet experience is preferred.
• Experience with Agile methodologies.
• Prior experience working in a non-profit organization a plus.
• Position may require travel to organizational conferences and events.  

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes.   As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:  

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.  
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.