At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 

THE TEAM    

The Brand and Marketing Team is comprised of innovative marketing professionals who elevate our brand and optimize enterprise marketing activities. This team’s work is focused on enhancing brand equity to increase individual and corporate giving to provide resources to grant a wish for every eligible child.  

THE ROLE

The Lead Manager of Storytelling, you will strengthen our mission by leveraging industry-leading storytelling to translate brand awareness into action. This is a transformational opportunity to build and maintain Make-A-Wish storytelling strategies that support brand-building and revenue-generating efforts.

WHERE YOU COME IN   

As the Lead Manager, Storytelling you will:  

• Collaboratively build, execute and maintain strategies, processes and expertise that support effective storytelling throughout the National office and chapters.
• Serve as the central focal point for the identifying, conceptualizing, gathering, archiving and distributing the best Make-A-Wish stories throughout the enterprise, and ensure user-friendly accessibility to these story assets.
• Drive short and long-term strategy that leverages the power of storytelling to build brand relevance and grow revenue. This includes developing and maintaining storytelling strategy in partnership with some of America’s most philanthropic corporate partners, as well as sports and entertainment influencers.
• Through positive leadership and insightful influence, drive the direction, organization, communication and training surrounding storytelling best practices at the National Office and chapters.
• Work closely with National Office and chapter stakeholders to discover, assess, organize and streamline storytelling procedures. Lead the upkeep and maintenance of these procedures and assets with a focus on thoroughness and accuracy.
• In collaboration with the Creative Team, provide industry-leading consultative thought leadership to support excellence in the creation of written, visual and motion storytelling assets. 
• Build a strong expertise with the ever-evolving National Office and chapters storytelling needs and resources, leveraging them on a daily basis to source, organize and distribute the strongest and best stories in the organization, meeting organizational strategies, objectives and timelines.
• Utilize organizational systems and technology, to drive collaborative communication across teams, advise on sourcing status and actions, in order to complete deliverables by established deadlines.  

WHAT YOU’LL NEED  

• 5+ years serving in content strategy and storytelling leadership role, managing and organizing storytelling content for multiple stakeholders
• Bachelor’s degree in Business, Marketing, Communications or related field preferred.
• Previous storytelling and content-building experience that effectively communicates brand mission while driving revenue results
• Advanced understanding of how to research, map, design, build and maintain effective and accurate processes and procedures.
• Ability to navigate day-to-day within several department systems including a Workfront Project Management System, Salesforce and Data Asset Management System.
• Position may require travel to organizational conferences and events. 

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes.   As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:  

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.  
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.