At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 

THE TEAM   

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 58 Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Information Technology team is focused on providing innovative solutions across these key areas: Operations, Security, Applications, Infrastructure, Governance, and Analytics. 

THE ROLE   

The Agile Delivery and Enablement Lead will play a pivotal role in both leading Agile ceremonies and working behind the scenes to remove blockers, streamline processes, and enable cross-functional teams to succeed. This individual will work closely with product managers and development teams to create an environment that promotes continuous improvement, self-organization, and collaborative problem-solving. They will act in alignment with Make-A-Wish America values and commUNITY ways of working, supporting and enabling teams to deliver with high quality and efficiency while fostering an inclusive culture of learning and growth. 

WHERE YOU COME IN   

As the Lead Manager, Agile Delivery & Enablement Lead you will:   

• Lead daily stand-ups, sprint planning, retrospectives, and other ceremonies for assigned teams to drive alignment, focus, and effective planning.
• Identify process bottlenecks and collaborate with teams to implement improvements that enhance flow, efficiency, and team performance.
• Work proactively to address impediments that hinder the team’s progress, ensuring that obstacles are removed swiftly to support timely delivery.
• Provide guidance and coaching on Agile principles and practices, helping teams build self-organizing capabilities and continuously improve.
• Facilitate communication and alignment between product, engineering, and other departments to foster a collaborative environment.
• Utilize metrics like velocity, cycle time, and sprint outcomes to inform team progress and identify opportunities for improvement.
• Drive Agile maturity across teams by promoting practices that align with our mission and deliver on our organizational goals.

WHAT YOU’LL NEED

• 5 years of total work experience with 2 or more years of proven experience in an Agile leadership role (e.g., Agile Coach, Delivery Lead, Scrum Master), ideally within a cross-functional team setting.
• Certification in Agile methodologies, such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) is preferred.
• Experience with Agile project management tools, such as Jira to measure team productivity and report metrics.
• Experience with large platform deployments, such as Salesforce, NetSuite, etc.
• Previous Make-A-Wish experience or non-profit experience preferred.
• Position may require travel to organizational conferences and events. 

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes.   As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:  

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.  
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options. 

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.