At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 

THE TEAM   

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars: Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission. 

THE ROLE   

The Specialist, Donor Care is responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Works directly with leadership to complete special projects and ensure all work is completed timely and accurately. Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function. Ensures an exceptional level of customer service is provided to donors, general public and chapters. 

WHERE YOU COME IN   

As the Specialist, Donor Care you will:   

• Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks.  
• Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding. 
• Makes decisions impacting chapter and national fundraising and financial reporting. 
• Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy. 
• Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed. 
• Ensure returned mail and matching gift request forms are process appropriately and in a timely manner. 
• Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.  
• Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction. 
• Responsible for the tracking and distribution of funds to Make-A-Wish Chapters.  
• Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed.  
• Completes and stays up to date with the latest trainings and best practices. 
• Leads team in process improvement for the following activities: donor acknowledgement; gift coding, batching, and general data entry; gift posting to Netsuite; monthly reconciliation; special gift procedures (stock, pledges, matching gifts); creation and updating of SOPs/SOUs and Knowledgebase.  
• Assist other teams with Fundraising initiatives as needed. 
• Performs other related job duties, as assigned. 

WHAT YOU’LL NEED 

• Bachelor’s Degree or equivalent experience in related field required. 
• 1-3 years of experience in non-profit environment.  
• Strong experience working with Microsoft Excel required.  
• Experience with Salesforce software required. 
• Minimum 1 - 2 years of customer service or donor-facing experience is helpful. 
• Working knowledge of nonprofit organizations is required. 
• Lean Six Sigma Yellow Belt Certification or higher is preferred 
• Position may require travel to organizational conferences and events. 

WHAT WE OFFER 

BENEFITS 

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish 
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

TIME OFF 

• Up to 15 PTO days 
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Maternity Leave      

ALSO... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Diversity, Equity & Inclusion Vision 

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff. 
• Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity.​ Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
• Equity: Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
• Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
• Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you.  You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

Trouble submitting an application?

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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.