Account Manager
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At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.
THE TEAM
Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. Our Corporate Alliances team is focused on developing relationships to inspire corporate giving and philanthropy. These vital partnerships provide the resources to support wish granting across the US.
THE ROLE
Join the National Corporate Alliances Account Management Team as a key contributor, with a focus on developing, cultivating and managing national corporate partnerships to provide key financial support, mission critical in-kind resources, employee engagement, and awareness for Make-A-Wish. This role offers the opportunity to play a crucial part in managing major national corporate relationships and contributing to the team’s overall success.
WHERE YOU COME IN
As the Account Manager you will:
- Manages all aspects of a multimillion-dollar portfolio of national corporate accounts and their related cause campaigns and fundraising programs.
- Develops and enhances corporate partnerships through strategic planning, relationship building, strong interpersonal communication, collaboration, and negotiation skills. Conducts regular and sufficient communications with all stakeholders.
- Negotiates corporate contract renewals on behalf of Make-A-Wish and collaborates with legal counsel when necessary.
- Creates and maintains partnership activation plans, impact reports, marketing plans and appropriate stewardship for assigned portfolio.
- Analyze industry trends and market data, with a focus on marketing activation, employee engagement and corporate giving.
- Analyzes assigned portfolio annually according to performance, revenue, and in-kind resources generated, positive and widespread media exposure, and benefit to the corporate partner to determine return on investment and growth potential.
- Continually explore innovative ways to enhance national partnerships, to drive increased revenue and awareness for the organization.
- Manage and implement corporate activations for adherence to Foundation guidelines, BBB standards, and state mandated Commercial Co-Venture regulations.
- Protect the Make-A-Wish brand by providing overall guidance and direction to national partners by ensuring performance standards, Brand Guidelines, Better Business Bureau (BBB), Unrelated Business Income Tax (UBIT) and Potentially Inappropriate or Controversial Sponsors (PICS) requirements are upheld and represent the organization’s good name.
- Oversee successful local chapter implementation of national partner campaigns and in-kind programs through effective communication between chapters, national corporate partners, and National Make-A-Wish teams. Develop marketing templates/chapter support materials, gather chapter assets (stories, photos, media clips, etc.) and reports that can be shared with partners, and act as point of contact for any issues that arise with the partner.
- Enter and maintain information in Salesforce database and run reports related to corporate account portfolio.
- Participate in team meetings, providing insights and recommendations to enhance partnership strategies.
- Showcase leadership by taking lead on special projects and committees, as assigned.
- Performs other job-related duties, as assigned.
WHAT YOU’LL NEED
- Strong passion for corporate partnerships and marketing
- Bachelor’s degree in business, marketing, communications or related field is preferred but not required.
- Minimum of 5 years’ experience in the field of corporate sales and or fundraising business development, marketing, sales, strategic alliances, or a related field; strong preference for non-profit experience in a chapter-based model
- Excellent research and analytical skills to capitalize on opportunities
- Experience in Salesforce or a similar platform for managing accounts
- Excellent written and verbal communication, public speaking, sales, and presentation skills
- Ability to deal with confidential donor/client/employee relationships
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Knowledge of Better Business Bureau standards regarding charitable solicitations desired
- Exceptional customer service skills
- High standards of ethics in conducting job-related activities
- Team player with eagerness to learn, grow, and take on new challenges
- Able to handle multiple projects under pressure
- Position may require travel to organizational conferences and events.
WHAT WE OFFER
BENEFITS
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
TIME OFF
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Maternity Leave
ALSO...
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
*Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Diversity, Equity & Inclusion Vision
Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.
- Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
- It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
- As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.
- Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity. Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
- Equity: Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
- Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
- Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you. You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.
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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.