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Make-A-Wish Foundation of America

Inspired People Transforming Lives

Senior Manager, Talent Development and Culture

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At Make-A-Wish®America, we are more than a great place to work — our work is life-changing.Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 



Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The People Team is comprised of innovative professionals who elevate our strategic talent programs for the national office, while extending resources and support to our chapters.  



The Senior Manager, Talent Development & Culture will be responsible for the learning and development strategy for Make-A-Wish (MAW) leaders, employees, and other target audiences. They will be responsible for the delivery of enterprise culture-building, development, and engagement programs, including components of DEIB. This position will drive the design, develop, and delivery of learning and development programs and solutions, across multiple modalities that align with the organization’s goals and annual cycle plans. 

The Senior Manager. Talent Development & Culture will be responsible for leading a learning solutions design expert and working collaboratively with the People (HR) and Strategy Teams as well as colleagues across the enterprise to identify learning and development needs via qualitative and quantitative data and external benchmarks/assessments to inform the learning journey.  The learning and development team will utilize change management methodology to drive content delivery and adoption of learning enterprise-wide.



As the Senior Manager, Talent Development & Culture you will:   

  • Provide talent development planning and consulting and project implementation in support of business objectives.
  • Research, effectively design, develop, and continuously refine customized training content in multiple modalities (blended, virtual instructor-led, e-learning, guides, and resource materials). 
  • Facilitate learning programs, courses, and workshops, across a multitude of subjects. Subject matter will include but not limited to leadership development, organizational development, DEIB, onboarding, and employee compliance topics.  
  • Conducts needs assessments and translates results into creative and comprehensive learning solutions or support.
  • Identify and assess future and current organizational learning needs by building partnerships and gathering input from key organizational stakeholders. 
  • Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
  • Identify and implement program improvements, tools, and technology to enhance processes for learning execution.
  • Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
  • Evaluate and manage external vendors as needed.
  • Develops enterprise learning and innovation strategy that ties to the overall Strategic Plan and is reviewed and updated at least annually.
  • Creates training and development content using instructional design techniques and expertise.
  • Responsible for the oversight, data integrity/reporting, and process documentation and system improvement such as MAW LMS.



  • Bachelor’s degree in human resources, education, business, or related field required.
  • 5+ years of experience in Learning & Development and/or Organizational Development and Instructional Design experience
  • 2+ years in a leadership role
  • Preferred certifications:  Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci
  • Experienced in creating learning and development experiences that promote a culture of inclusion and belonging
  • Demonstrated experience in providing training using a variety of training platforms/techniques (i.e. classroom, e-learning, webinars, gaming, etc.)
  • Knowledge of instructional design theory and Adult Learning Principles
  • Familiarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc.
  • Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to training.
  • Position may require travel to organizational conferences and events.  




  • Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
  • Competitive compensation with annual incentive potential    
  • Health Savings Account and Flexible Spending Account Options    
  • Health Reimbursement Account fully funded by Make-A-Wish 
  • Short Term Disability*, Long Term Disability* and Life Insurance 
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program    



  • Up to 15 PTO days 
  • 10 Sick Days 
  • 11 Paid Holidays 
  • 2 Volunteer Days after one year of service 
  • 2 Personal Days accrued annually   
  • Maternity Leave      


  • Employee Awards and Recognition Programs    
  • Individual and Leadership Development     
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets   

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 


Diversity, Equity & Inclusion Vision 

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

  • Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
  • It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
  • As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff. 
  • Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity.​ Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
  • Equity: Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
  • Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
  • Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you.  You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.



We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.







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