Collection Coordinator

The Collection Coordinator provides daily clerical and administrative support to the Collection Department assisting with the departmental record keeping, file maintenance and adjustments on member accounts, payment postings, third party collection agency remittance, ChexSystems reporting, and credit reporting updates and disputes.

1)       Files or assists members in filing non-WPCU gap insurance claims for auto loans. (25%)

2)      Post payments to member accounts received through insurance claims, third party agencies and settlements. (25%)

3)      Manage member reporting and update records in ChexSystems.  (15%)

4)      Process loan adjustments daily on member accounts in a timely and accurate manner. (10%)

5)      Pull and send loan and share documents for collection agencies or attorneys handling further collection efforts on behalf of the credit union. (5%)

6)      Responsible for reviewing member accounts and determining account closure. Reviews member accounts to determine if eligible for off-set, and if so, processes the off-set in a timely and generally error free manner. (5%)

7)      Contributes to projects and reports under the direction of the Manager of Collections. (5%)

8)      Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%)

9)      Distributes Department mail and retrieves Collections’ after-hours voice mail messages which are passed on to Collectors the next business day. (5%)

1)      Must have a high school diploma or equivalent or ten (10) years equivalent work experience. Additionally, experience in handling teller transactions or some other customer service-related position or equivalent combination of experience and education required.

2)      Experience in an office environment, preferably utilizing clerical skills, required.

3)      Experience in a financial institution especially in a lending or collection department preferred.

        4)      Customer Service experience required.