Director, IT Cloud Services

The Director of Cloud Services is a strategic and operational leader responsible for overseeing the credit union’s enterprise cloud platforms and services. This role leads the Cloud Engineering and Cloud Applications teams, ensuring the performance, reliability, and scalability of cloud-based systems, including Microsoft Azure, Microsoft 365, ServiceNow, etc. While this role does not own cloud security, it works closely with the IT Security, Enterprise Architecture and Governance teams through dotted-line relationships to ensure alignment and compliance.

1)      Lead and develop high-performing teams responsible for cloud infrastructure, enterprise applications (e.g. M365, ServiceNow), virtual and platform systems and operations.

2)      Drive operational excellence in cloud service delivery, including monitoring, incident management, change control, and cost optimization.

3)      Oversee the design, deployment, and optimization of cloud infrastructure and services (IaaS, PaaS, SaaS) across multiple platforms as well as implementation and lifecycle management of cloud-native and hybrid applications, ensuring alignment with business needs and IT strategy.

4)      Collaborate with IT Security, Enterprise Architecture, and Governance teams to ensure cloud operations meet compliance, architectural standards, and risk management requirements.

5)      Champion automation and DevOps practices, including Infrastructure-as-Code (IaC), CI/CD pipelines, and self-service capabilities.

6)      Collaborate with application development, infrastructure, and business teams to ensure cloud solutions align with organizational goals and service-level expectations.

7)      Develop and maintain cloud operations policies, procedures, and documentation.

8)      Manage vendor relationships and contracts related to cloud platforms and services.

9)      Establish and track KPIs and SLAs for cloud services, providing regular reporting to IT and business leadership. Provide regular reporting on cloud performance, availability, and cost metrics to executive leadership.

10)   Stay current with industry trends and emerging technologies to inform cloud strategy and innovation.

11)   Partner with the Information Security team to ensure compliance with regulatory and internal standards, while maintaining clear boundaries of responsibility.

12)   Participates in planning and setting of the Credit Union’s overall cloud strategy; includes providing updates to the rolling 3-year IT Operating Plan, input to the annual IT capital, operating, consulting, managed services, and training budgets, and day-to-day responsibility for IT cloud-based elements of the IT budget.

13)   Acts as the backup for the VP of IT; includes representing IT at the Credit Union’s Board of Directors and Enterprise Risk Management Committee meetings (if needed).

 The Director, IT Cloud Services is skilled and knowledgeable at managing and operating a complex, multi-system / multi-vendor enterprise cloud environment. In addition:

1)      A bachelor’s degree in Computer Science, Information Technology or Systems, or a related field.  Seven years of IT experience is required, with at least five years in cloud operations or engineering  leadership roles.  Candidates who present an equivalent combination of formal training and proven work-related experience in required areas may also be considered.    

2)      Certifications such as Azure Solutions Architect Expert, AWS Certified Solutions Architect, or Google Cloud Professional Cloud Architect.

3)      Familiarity with ITIL, Agile, and DevOps methodologies.

4)      Hands-on experience managing Microsoft Azure environments and Microsoft 365 services.

5)      Strong understanding of ServiceNow administration and integration in a cloud-first environment.

6)      Proven leadership in managing cross-functional teams and complex cloud ecosystems.

7)      Excellent communication and stakeholder engagement skills.

8)      A valid driver’s license.

9)      Ability to pass background check for Wright-Patterson Air Force Base (WPAFB) or Department of Defense (DoD) to acquire “contractor” badge is required.

Preferred:

10)  Experience in the financial services or credit union industry.

11)  Familiarity with DevOps tools and practices (e.g., Terraform, GitHub Actions, Azure DevOps).