Manager, Business Analysis

The Manager of IT Business Analysis is a leadership role responsible for overseeing the requirements elicitation process and ensuring the successful alignment of IT systems with business objectives. This position plays a critical role in leading a team of IT Business Analysts to map current and future state processes, identify and address gaps, and ensure that business, stakeholder, and system requirements are fully captured and understood. This role will require collaboration across multiple teams, including Enterprise Architecture, IT Application Services, IT Technical Services, IT Security, Innovation & Automation, and the Project Management Office. The Manager will also lead efforts to ensure requirements are in compliance with laws and regulations, manage requirements prioritization, and ensure traceability through to implementation. As a leader, this position will champion effective communication and a solution-oriented approach to drive successful outcomes.

1)      Hands-on management oversight for IT Business Analysis and Requirements Management (40%)

a.       Manage the end-to-end requirements elicitation process, from ideation to implementation, ensuring that business, stakeholder, system, functional, and non-functional requirements are thoroughly defined, clearly articulated, and effectively prioritized.

b.       Partner with business leaders to gain a deep understanding of their needs and deliver solutions that drive measurable value and support strategic objectives.

c.       Lead the IT Business Analysis Team in the development of current and future state process maps, ensuring comprehensive gap analyses are conducted to evaluate existing systems and processes, while identifying opportunities for optimization, enhancement, or re-engineering.

d.       Manage requirement risks and issues proactively to minimize project disruption.

e.       Review and approve documentation produced by IT Business Analysts.

f.        Review new project requests/business cases to identify potential impacts to IT systems and resources.

g.       Work collaboratively with cross-functional team leaders and provide relevant insights and recommendations with statistical support/validity on analysis to answer challenging project design and implementation questions including change management impacts to business processes and systems and proposed solutions.

h.       Evaluate and enforce processes and tools needed to optimize the Business Analyst function; adapt Business Analyst methodologies and industry-standard best practices; and implement ongoing process improvements for effectiveness, efficiency, and governance.

2)      Leadership & Personnel Management (40%)

a.       Allocate IT Business Analysis resources effectively across projects, balancing priorities to meet deadlines and achieve goals.

b.       Lead, mentor, and manage a team of IT Business Analysts, creating an environment that encourages collaboration, accountability, and professional growth.

c.       Foster a culture of high performance by setting clear goals, providing regular feedback, and empowering team members to take ownership of their work.

d.       Develop individual team members’ skills through training, coaching, and career development plans, ensuring they are well-equipped to succeed in their roles.

e.       Drive team alignment with organizational goals, helping each team member understand their role in achieving broader business objectives.

f.        Assist with Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event.

g.       Serve as a strategic partner to business leaders to identify opportunities for system improvements and business process optimization.

3)      Change Management (10%)

a.       Lead change management efforts, guiding teams through system transitions and ensuring smooth adoption of new technologies and processes.

b.       Champion a culture of change within the organization, ensuring stakeholders are prepared and aligned during system transitions.

c.       Interact and collaborate with IT leaders and teams such as IT Architecture and Governance, Innovation & Automation, IT Technical Services, IT Application Services and IT Security.

4)      Planning and Budgeting (5%)

a.       Review project portfolio and provide PMO with work effort estimates on projects.

b.       Create vendor SOWs as needed and handle associated invoice approvals.

c.       Provide input to the IT budgeting and planning processes throughout the year.

d.       Contribute to the overall technology strategy and rolling IT 3-Year Operating Plan.

5)      Internal Audit and Regulatory Exam Support (5%)

a.       Provide input to annual NCUA exam and 3^rd party IT audits conducted by Internal Audit.

b.       Provide input to various Risk Assessments conducted by Enterprise Risk Management.

c.       Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.

1)      A Bachelor’s Degree in Business, Information Technology, or a related field of study.

2)      Seven (7) or more years of relevant work experience requiring the application of detailed, analytical skills used to ascertain business and/or technical solutions.

3)      Five (5) or more years of experience in a financial services institution is preferred.

4)      Five (5) or more years of prior supervisory/leadership experience at the Manager or Lead level; must have managed work efforts in a complex, enterprise environment.

5)      Strong analytical skills and the ability to synthesize multiple sources of information and data into actionable solutions.

6)      Experience in developing requirements and formulating metrics for reporting.  Ability to transform an idea/strategy through process mapping and requirements gathering. Critical thinking and analytic orientation with strong business judgment to bring a sound, aggressive, and responsible approach to the business and solve problems.

7)      Practical experience working with 3^rd party vendors, including creation of Statements of Work.

8)      Technical and business acumen and/or experience with large, complex online real-time financial processing applications is preferred.

9)      Proven experience with web-based Online Account Opening, Online Banking, and Mobile Banking applications is desired.

10)  Expertise with Word, PowerPoint, Excel, and similar tools and experience manipulating large data sets in a database.

11)  Strong leadership skills that inspire team confidence and respect while motivating team members in an effective manner; comfortable training and developing staff.

12)  Committed to quality and passionate about the Customer experience; detail-oriented and strive for product excellence; analytical and problem-solving skills; strong organizational skills.

13)  Exhibits strong written and oral communication skills and effectively communicates process and technical concepts with business subject matter experts, and all levels of WPCU Management including Senior Leadership

14)  Displays the ability to collaborate and influence with cross-functional teams.