Payment Systems Specialist

The Payment Systems Specialist (PSS) is responsible for the high-risk and critical daily operations of the ACH, Wire, and Share Draft Programs. The PSS synthesizes data and information on payment transactions in compliance with regulatory requirements, internal controls, and operating procedures. The PSS is responsible for timely and accurate administration of ACH and Share Draft files, analysis, and resolution of ACH, Draft, and Wire exceptions, validation and execution of domestic and international wire transfers, and research and resolution of return deposit items. Additionally, the PSS performs account maintenance with regard to the credit unions Unclaimed Funds program, loan adjustments, and executes hand payroll services. 

• Ensures that all critical functions related to the ACH and Share Draft Programs are completed in a manner that allows for a high level of member service with strict adherence to internal policies, procedures, practices, and requirements including NACHA Operating Rules and other applicable regulations. This includes the posting and balancing of all incoming and originated ACH and Draft Files for the credit union. Analyze ACH and Draft posting exceptions, Transaction Code, and Positive Pay reports to determine appropriate action is taken on every item and create Notice of Change (NOC) entries as needed. Properly identify potential risk and suspicious activity and report findings to the appropriate party. Prompt, efficient, and accurate service is required. (25%)
• Specialists are responsible for the execution of incoming and outgoing domestic and international wire transfers with strict adherence to regulatory requirements, internal controls, practices, and operating procedures. Provides prompt, efficient, and accurate service by to meet service level agreements in place. Perform authentication of outgoing wire requests, verification and validation of wiring instructions, and the risk mitigation activities to limit loss for the credit union and its members. Ensures all wire transfer files are accurate and accepted by the appropriate wire processing provider for handling. Review incoming wire transfer transactions before posting to ensure appropriate member owner accounts are credited. Maintain the integrity of the credit unions wire transfer program by promptly identifying potential risk and suspicious activity and report findings to the appropriate party. (25%)
• Research and resolve returned deposit items, post hand payroll, and perform account maintenance for the credit union’s dormant account process. Proper reconciliation of accounts in accordance with regulatory and compliance requirements is critical for each respective request. (15%)
• Research, analyze, and resolve loan adjustments and interest calculation audit requests to include reconciliation of loan interest, payment history, and loan forecast adjustments. (10%)
• Serves as subject matter experts and point of escalation for more complex issues and research as necessary. (10%)
• Advise management of irregular or recurring problems and suggest improvements to better the service provided by Payment Solutions. (5%)
• Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed to minimize credit union loss. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (5%)
• Other duties as assigned. (5%)

The Payment Systems Specialist must possess a high degree of working knowledge in the areas of regulations, products, and services, in the areas related to ACH, wires, drafts, Episys, and problem solving). The following are also required:

• A minimum of three-year experience of credit union (financial institution) bookkeeping and/or account processing.
• Post-secondary training in the areas of business, finance or accounting preferred. AAP certification is a plus. 
• A minimum of three-year experience in customer service with prior demonstrated problem-solving skills.
• User experience in financial products such as Savings and Checking accounts, ACH, and bank-to-bank wires.
• Must possess a general knowledge of basic accounting principles and practices.
• Strong written and verbal communication skills to include the ability to write clearly and succinctly in a variety of communication settings and styles.
• Demonstrated knowledge of federal and state regulations/laws as they pertain to areas of responsibly and the ability to adhere to them.
• Demonstrated ability to meet deadlines while applying detail-oriented work habits.
• Ability to learn computer applications and apply them to the operational processes.
• Demonstrated working knowledge with Microsoft Office products.
• Demonstrated ability to analyze, reason, problem solve, and prioritize work independently.