VP, Technology Delivery

The Vice President, Technology Delivery is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the credit union to achieve its strategic objectives. This role oversees the delivery of core systems, digital and data platforms, and business applications, ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The VP will work closely across the organization partnering with the Chief Strategy Office, business, and technology leaders to identify needs, translate them into technology solutions, and ensure effective execution. The VP will be responsible for defining and implementing disciplined and consistent delivery practices across the various teams and business domains. Lastly, this role is also responsible for supporting annual/long term planning and execution of technology roadmaps, tactical plans, staff development, and budgets for all areas of responsibility. 

1)      Technology Delivery and Execution – Leads organization responsible for end-to-end delivery of technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversees teams responsible for business applications, digital and data applications, and member-facing platforms. Defines and works with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%)

2)      Business Partnership and Solutioning – Serves as a partner to the business units to understand their needs and develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translates business requirements into scalable, secure, and compliant technology solutions. Ensures solutions are aligned with enterprise architecture and governance standards. (30%)

3)      Application and Technology Solution maintenance – Responsible for routine maintenance of applications and ensuring solutions remain upgraded to supported versions. Maintains and executes on a backlog of break/fix items for applications to continuously ensure quality in production. Engages on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensures proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. (20%)

4)      Leadership and Management – Serves as a trusted advisor to executive leadership on technology assets and solutions. Contributes as member of the senior executive team, attends key executive team meetings, participates in the annual strategic planning session with the Board of Directors, and provides periodic updates to the Board, its sub-committees, and other senior executives as warranted or directed. Assigns, prioritizes, tracks, and reviews progress on tasks for assigned staff.  Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%)

5)      Strategy & Innovation – Partners closely with the Chief Strategy Office on business priorities and collaborates on emerging technologies that can create competitive advantage or improve member/partner experiences. Continuously evaluates and improves technology delivery methodologies to increase speed, agility, and member impact through areas such as DevOps, cloud adoption, and automation. (5%)

6)      Manages vendor relationships, including: (5%)

a)      Involvement in sourcing, evaluating, and selecting vendors.

b)      Participation in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks.

c)      Ongoing monitoring of vendors (of both performance and reputation) to ensure they provide quality products and services in alignment with organizational goals.

1)      A Bachelor’s Degree is required, preferably in Information Technology or Computer Science.

2)      At least ten (10) years of experience with increasing responsibility in Information Technology.

3)      At least seven (7) years of building and leading high performing teams, including supervising mid-level managers and multiple functions through application delivery

4)      Ability to coach, lead, and develop others including remote / geographically dispersed staff.

5)      Demonstrated ability to manage multiple technology functions, involving but not limited to, Digital Platforms, Data Platforms, On Premise and Hosted Business Applications, Web Applications, Application Integration Services, IT Security, and Enterprise Architecture.

6)      In-depth understanding of the financial services business, and the application systems and technical infrastructures needed to support them.

7)      Experience with enterprise level third-party vendors, IT managed services, and cloud providers.

8)      Innovative thinker, while expecting and requiring innovation of team members.

9)      Proven track record of transforming a vision into product definition and ensuring delivery.

10)  Demonstrated ability to develop sound and efficient operational processes.

11)  Ability to implement new and innovative initiatives to improve efficiency, quality, and service levels.

Proven ability to analyze complex situations, solve problems, and / or design recommendations to accomplish business and tactical goals.