Senior Business Services System Administrator

The Senior Business Services System Administrator is responsible for optimizing the commercial loan operations CRM platform including release deployment, development of efficient workflows, and managing custom integrations. The Senior Administrator leads enterprise administration of the platform and implements technology enhancements designed to improve partner performance in accordance with quality assurance and testing standards.

Application Development (50%)

• Leads all phases of the software development life cycle including functional analysis, development, prototyping, testing, deployment, and support.
• Develop and implement customization of the Salesforce platform using Apex, VisualForce, LWC and/or Aura components.
• Design, configure, and develop custom objects, triggers, and automation.
• Comprehension of Delegated Admin capabilities, nCino Community, Salesforce Community, nCino API, Salesforce API, Lightning Experience and Lightning Console.
• Understanding of SOQL & SOSL language.

Project and Vendor Management (30%)

• Execute projects in the order of priority and within established timeframes as determined by MBS management.
• Install upgrades and new releases with support of nCino personnel and other Member Business Services partners, as necessary to ensure the platform reflects the most up to date operational and security features.
• Act as the technical contact for WPCU IT.
• Serve as the project leader or coordinator, including but not limited to, creation and execution of an actionable project plan with the Project Management Office (PMO).
• Provide the Vendor Management team with accurate and timely information during their periodic review of 3rd party providers for areas assigned.

Policy/Procedure Adherence (10%)

• Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Create and maintain appropriate Software Development Life Cycle procedures which may include training of business units in proper usage.
• Closely follow company policies for Change Control and Security.

Strategy (10%)

• Drive strategic value through custom solutions for specific business requirements.
• Responsible for maintaining the overall org health of the nCino Salesforce environment.
• Evaluate, recommend, and select 3rd party components to support a more efficient and productive development life cycle.

Critical Results

1. nCino is always functionally operational, but down for no less than 24 hours.
2. Reports are delivered within department expectations.
3. System issues are handled quickly, with material issues being escalated to management as appropriate.
4. Adherence to departmental procedures is tracked and reported.
5. Member-owners receive a consistently superior level of service and attention from the credit union.

A.     Specialized or Technical Knowledge and Skills:

1)      A Bachelor’s Degree in Information Technology, Computer Science, Business related area, or at least 5 years relevant work experience in such fields.

2)      Salesforce Certified Admin 201 & Salesforce Platform Developer 1 preferred.

3)      6+ years of application development experience required. Experience in nCino Salesforce or demonstrated working knowledge CRM platform.

4)      2+ years’ experience with Financial Services products and services is required. Commercial banking experience preferred.

5)      Demonstrated knowledge of standard objects, validations, workflows, process builder, reports, and dashboards.

6)      Experience in configuring UIs, routes, rules engine, etc. as well as 3rd party integrations.

7)      Demonstrated excellent written and oral communication skills.

8)      Proven ability to effectively communicate technical information to non‐technical staff and vice versa.

9)      Strong time management skills in technical environments and project management.

B.      Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1)      Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WPCU’s core values.

a)       Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

b)      Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

c)       Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

2)      Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

a)       Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

b)      Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.

c)       Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

d)      Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

e)      Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

C.      Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

D.     Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.